How can we help?
Frequently asked questions
Ordering and getting your car
Yes, confirmation will be supplied electronically via the Certificate of Registration.
No, a dealer can register a vehicle and pay tax online on the same day.
Due to the war in Ukraine, factories producing components in Ukraine and Russia have been impacted. This has resulted in lead-time delays on new car orders of between 6-12 months.
Please contact the customer service team on 0345 250 0000 to set-up or re-gain access to the system.
The online quote tool needs pop-ups to work. If pop-up blockers are activated within your browser settings, please switch them off and try accessing the quote tool again.
If you still can't get access, please contact customer services on 0345 250 0000.
You will be contacted by LeasePlan or your fleet contact when it's time to order your new vehicle.
You can place your order within Quotes & Orders.
Leases can often be extended on an informal basis.
Please contact your customer service team who will speak to the dealer to ensure any change or cancellation will be possible. Cancellation charges may apply depending on the status of the order.
To find out if you're eligible to purchase your vehicle please get in touch with LeasePlan or your fleet contact.
If you already know that you're eligible, please visit our vehicle quotation site for a valuation.
LeasePlan can take payment by bank transaction (BACS) or debit card via a secure payment page. We cannot accept cheques.
You may be able to formally extend your contract. Please contact your customer services team below to enquire.
You can now book a demonstrator vehicle with a dealership. For more information, please speak to your customer service team.
Lead times vary by manufacturer and by the specification of the car ordered. Please click the following link for a guide to lead times.