Help & Support
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Frequently asked questions
What are the implications of the factory closures?
Due to the war in Ukraine, factories producing components in Ukraine and Russia have been impacted. This has resulted in lead-time delays on new car orders of between 6-12 months.
I need access to your online quoting system to order my vehicle. How do I go about this?
Please contact the customer service team on 0345 250 0000 to set-up or re-gain access to the system.
I keep getting a blank screen when I try to load your online quote tool. Why is this?
The online quote tool needs pop-ups to work. If pop-up blockers are activated within your browser settings, please switch them off and try accessing the quote tool again.
If you still can't get access, please contact customer services on 0345 250 0000.
When should I order my next vehicle?
You will be contacted by LeasePlan or your fleet contact when it's time to order your new vehicle.
I am happy with my vehicle choice -how do I place my order?
You can place your order within Quotes & Orders.
My new vehicle won't be delivered until after my current lease ends. Can I keep my current vehicle until the new one is delivered?
Leases can often be extended on an informal basis.
I've made a mistake on my order - what should I do?
Please contact your customer service team who will speak to the dealer to ensure any change or cancellation will be possible. Cancellation charges may apply depending on the status of the order.
How can I buy my vehicle?
To find out if you're eligible to purchase your vehicle please get in touch with LeasePlan or your fleet contact.
If you already know that you're eligible, please visit our vehicle quotation site for a valuation.
If I buy my vehicle, how do I arrange payment?
LeasePlan can take payment by bank transaction (BACS) or debit card via a secure payment page. We cannot accept cheques.
My order has been delayed. Can I keep my current vehicle for longer?
Yes, you can formally extend your contract by contacting our customer service team below.
Can I book a demonstrator vehicle?
You can now book a demonstrator vehicle with a dealership. For more information, please speak to your customer service team.
How can I find out manufacturer lead times?
Lead times vary by manufacturer and by the specification of the car ordered. Please click the following link for a guide to lead times:
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