Accidents & damage

The help you need, no matter where you are

Accidents & damage

The help you need, no matter where you are
 

If you’re involved in an accident or breakdown, your safety is our top priority. Use the information below to get the help you need, fast.

If damage has occured

As a LeasePlan customer, you are first in line at the shop. If using one of our authorised garages, you are also guaranteed a replacement car at the lowest possible rate. If you are ready now you can book here.

  1.  
    Book garage visit online

    Book your appointment online when your car needs service or has a major repair. Our selected garages ensure that you jump the queue and get the best terms and prices when you visit them.

    You can also book garage visit via the LeasePlan app. Don't have it yet? Follow the link below and learn more. Enjoy.

    Book garage visit here

Chips on your windscreen

If your windscreen gets chipped, you must immediately cover it with windscreen plaster so that moisture and dirt do not exacerbate the damage. Make sure to have the chip replaced promptly or replace the windscreen.

It's easy and quick getting repaired a chip and replaced a windscreen. Carglass can repair your windscreen at your address at a time that works best for you. You move to the front of the line, and you can be sure that your company will be given the best possible price on the repair. This service applies to both chip repair and windscreen replacement.

Book time at Carglass on +45 4322 9870 or at www.carglass.dk/leaseplan or Dansk Bilglas on +45 7027 6555

How to report a claim

  1.  
    Call our Damage Service

    You can call our Damage Service at 3673 8399, and we will complete the damage report for you and take care of all the practical matters. Our phones are open 24 hours a day

  2.  
    Or complete a form and send it to us

    Or you can complete the damage report on your own, which you can download from the link below, and e-mail it to us at forsikringdk@leaseplan.com

    If another party is involved please make sure to get all relevant information such as name, phone number and registration number.

    Download a damage report form

Roadside assistance

There is no perfect time for tires to puncture or for the car to break down. Do you need roadside assistance for your company car, help is always near with LeasePlan Assistance which is staffed 24 hours a day, 365 days a year.

You can call LeasePlan Assistance at +45 3673 8484.

Break-ins and theft

Was your car stolen? Has there been a break-in? Or has someone taken the license plates? In any of these events it is important to do the following:

Vehicle theft

  1. Report theft of the car to the police.
  2. Contact LeasePlan at tel. 3673 8399.

Vehicle break-in

  1. Report the break-in of the car to the police.
  2. Contact LeasePlan at tel. 3673 8399.
  3. Report the break-in to your own insurance company, if you have had any personal property stolen that might be covered by your personal/homeowner’s insurance.
  4. If you have had tools, a computer, or other effects belonging to your company stolen, the break-in must be reported to your company’s fleet manager/insurance manager.
    Was your car stolen? Has there been a break-in? Or has someone taken the license plates? In any of these events it is important to do the following:

License plate theft

  1. Report theft of the registration plates to the police.
  2. Contact LeasePlan at tel. 3673 8300. We will prepare a document that you have to bring together with your Vehicle Registration Certificate to SKAT for getting new license plates.
  3. Go to one of the 4 automotive centres or national license plate agencies to have the new plates issued. Get directions here

The automotive centres are open:

Monday 9:00 AM–4:00 PM, Tuesday-Friday 9:00 AM–2:00 PM.

  • Automotive centre Høje Tåstrup: Helgeshøj Alle 9, 2630 Tåstrup
  • Automotive centre Odense: Lerchesgade 35, 5000 Odense C
  • Automotive centre Aarhus: Lyseng Alle 1, 8270 Højbjerg
  • Automotive centre Aalborg: Lyngevej 2, 9000 Aalborg

Any additional questions? We’re here to help!

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Call +45 3673 8300

You can talk with us from Monday to Thursday, from 8.30 a.m. until 4.30 pm. On Fridays from 8.30 am until 4 pm.

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