At Ayvens, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!

SCOPO DELLA POSIZIONE:

La ricerca è rivolta a giovani desiderosi di inserirsi in un contesto multinazionale e strutturato, per un’esperienza formativa finalizzata all’acquisizione e allo sviluppo di competenze in ambito Customer Service.

Il ruolo garantisce lo svolgimento delle attività operative connesse all'erogazione di prodotti e servizi di mobilità nel rispetto dei livelli di servizio stabiliti internamente e degli accordi sottoscritti dal cliente.

PRINCIPALI ATTIVITA’:

• Assicurare la gestione delle attività di reporting relativa alla gestione delle fatture;
• Gestione del CRM;
• Collaborare con il reparto tecnico per la gestione dei fermi tecnici;
• Gestione dei reclami e delle richieste di informazioni ricevute dai clienti e/o driver;
• Archiviare i documenti di consegna/ritiro e riconsegna del veicolo.

CONOSCENZE - CAPACITA’- ATTITUDINI:

• Laurea triennale;
• Flessibilità e Team Working;
• Orientamento al cliente e comunicazione;
• Gestione dello stress ed orientamento ai risultati;
• Buona conoscenza degli applicativi Office;
• Buona conoscenza base della lingua inglese.  

Why Ayvens?  

With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. 

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.