At ALD Automotive | LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!

Role Purpose

Please note this is a full time office (Slough) based role.

To support the Direct SME & Private sales teams in the progression of opportunities. This includes the management of the credit and contract steps in the sales process , as well as progressing the order to delivery of vehicles for new and existing customers. This role attracts a salary up to £27,000 per annum depending on experience.

Role Specific

• Support as first point of contact / phone triage service for incoming customer calls

• Take ownership of allocated tasks ensuring that all enquiries are resolved promptly and efficiently in the right ways for both LeasePlan and the customer wherever possible

• Ownership of the credit review process for new and existing customers, ensuring we have full and accurate information to successfully progress a credit application through NeMO

• Be the primary contact point for customers/account managers for any credit related enquiries

• Production of contractual agreements

• Ensuring all contractual paperwork provided by customers is accurate and complete

• To set up new customers

• Work closely with internal teams including sales, credit risk, legal services and the LeasePlan shared service centre to ensure contractual arrangements are set up correctly

• Manage the order placement process, this includes sourcing of vehicles and selection of dealers

• Act of point of escalation for updates on orders ensuring they progress smoothly through to delivery

• Provide customers with a welcome call once the vehicle has been delivered, ensuring they understand what is included in the package

• Assisting with the training of any new team member, as well as working in collaboration with other internal teams to improve the customer journey

• Be involved with any other ad-hoc project/team activities as may be required

• Have a thorough knowledge and understanding of LeasePlan products and services

Required knowledge & experience

• Excellent communication & negotiation skills required with an ability to empathise with the target audience.

• Excellent telephone skills with a proven ability within a telephone environment.

• Numerical and visual accuracy to be able to both produce and assess information quickly and accurately.

• Customer driven with the ability and confidence to deal with individuals at all levels.

• Computer literate with an excellent knowledge of Microsoft (Word, Excel, PowerPoint), and to have fast and accurate typing skills

• A sense of urgency with an ability to see issues through to completion and work to tight deadlines.

• Must be seen to remain calm and controlled when faced with difficult customer situations.

• Good time management skills with the ability to manage many concurrent issues successfully.

• Must be able to adopt a proactive style of work.

• Positive and enthusiastic, demonstrating a “can do” attitude.

• Must demonstrate and be committed to corporate values and act as an ambassador of the company.

• Must demonstrate high levels of integrity and adopt a professional approach in all Customer interactions – should be direct, open and honest in all dealings.

• Experience of being part of and actively participating in a team environment, whilst demonstrating the capability to work independently.

• Must be open to constructive feedback on own performance and development needs.

• Must have the ability to offer solutions and be able to say ‘no’ effectively.

• Fluent in business English language - written and verbal.

• Full understanding of relevant LeasePlan products, processes and systems.

Why ALD Automotive | LeasePlan?  

With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. 

At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.