At ALD Automotive | LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!

We are recruiting for an Account Development Manager to join our SME & Private Direct sales team. This role is responsible for managing a portfolio of existing customers with a view of growing the fleet and increasing profitability across the account base over the telephone and via email. The successful candidate will have a proven telesales track record in business to business sales, ideally within the car industry or contract hire sector. This role is based in our Slough office on a full time basis, attracting a salary of up to £32,000 per year depending on experience and £10,000 OTCE.

Role Specific

• Act as the first point of contact for designated customers: take inbound sales enquiries, queries and requests from designated customers

• Ensure customer data and fleet information is kept up to date and relevant when information is obtained from a customer

• Initiate and complete sales cycles to ensure successful development of customers, following the LeasePlan sales process

• Provide advice to customers on products and also provide pro-active advice on vehicle requirements.

• Ensure all individual and departmental sales targets are achieved.

• To contribute to the overall success of the LeasePlan team by both personal performance and team spirit.

• Have a thorough knowledge and understanding of vehicles

• Have a thorough knowledge and understanding of LeasePlan products and services

• Negotiate best pricing terms with customers

• Obtain full and sufficient information from customers to enable activities to be completed successfully on behalf of customers

• Ensure customer requests are dealt with promptly and accurately (by passing on to the correct and relevant team) and ensuring that requests are completed to the customers’ satisfaction

• Manage customers and associated work on behalf of absent colleagues

• Work closely with Service Delivery teams to deliver the goal of total customer service

• Assess and develop each contact with the customer as an opportunity for selling

• Maximise selling opportunity with designated customers, by identifying customer requirements and matching LeasePlan products and services

• Provide excellent customer service to customers

• To identify and evaluate risks within the department/function (including errors, fraud and inappropriate procedures) and take appropriate measures to manage these.

• To ensure sufficient business controls are in place to minimise exposure to risk – to include system access controls.

• Escalate service and process issues to line management

• Be involved with any ad hoc projects as may be required within LeasePlan

Required knowledge & experience

• Be inspirational. Act as a role model for LeasePlan’s sales people endorsing the LeasePlan sales process.

• Display a positive attitude at all times

• Able to communicate, negotiate and present at a senior level with an ability to empathise with the target audience using telephone and face to face skills.

• Must be a good active listener with the intuition to recognise and act on potential buying signals and sales opportunities.

• Customer driven with a proven ability to build long-term relationships and provide creative and innovative solutions to a wide variety of customers.

• High level of commercial and financial awareness with an ability to recognise opportunities for profitable business.

• Excellent time management skills. Well organised with the ability to plan and manage own workload.

• The ability to take ownership of issues and confidently delegate non- sales related tasks.

• A keen interest in vehicles is a prerequisite.

• Good PC and technical skills with a good working knowledge of the Microsoft suite of products (Word, Excel, PowerPoint).

• Must demonstrate and be committed to corporate values and act as an ambassador of the company.

• Must demonstrate high levels of integrity and adopt a professional approach in all customer interactions – should be seen as direct, open and honest in all dealings.

• High Achievement drive with a proven ability to deliver results.

• Must enjoy being part of and actively participating in a team environment.

• Fluent in business English language - written and verbal

• Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.

Why ALD Automotive | LeasePlan?  

With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. 

At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.