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What to do next when you’re in an accident

1 min to readDriving
After an accident, ensure everyone's safety first. Then, follow these 9 steps to a smooth insurance claim process.
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If you’re ever in an accident, the first thing to do is make sure that you and your passengers are safe. Once you’ve done that, we know it isn’t easy to think about your insurance claim, but if you can follow the nine steps we’ve outlined below, it could save you a lot of time and effort over the next few months.

Step 1

Make a detailed account of events, as it may be required for a witness statement.

Step 2:

Take down details of the other party involved in the accident, including a mobile phone number.

Step 3:

Get details of any witnesses to the accident (name, address, mobile number).

Step 4:

Make a note about any CCTV cameras in the area.

Step 5:

Check your dash cam footage is available (if you have one fitted).

Step 6:

Use your phone to take images or video of the incident and the surroundings as soon as it is safe to do.

Step 7:

Make a sketch of incident, including pre-accident positions, if you have some paper to hand. If you have smartphone, use a note-taking or drawing app to sketch the scene and intended route.

Step 8:

If the emergency services are called out, remember to write down any reference numbers or contact details they give you.

Step 9:

Call our DriverLine. We’re open 24 hours a day, seven days a week, so we’ll be here to help you. Give us all the information from steps 1 to 8 and tell us if you have a tracker/telematics device fitted, so we can use this for geo-positioning. Our team can then handle everything to do with your car or van. This can include dealing with your insurer, arranging repairs, sorting out a replacement vehicle and even helping with any medical issues that you have after the accident.

If you are a LeasePlan driver and you’ve been involved in an incident, call the DriverLine. Add this number to your phone today: 0345 250 0000

Published at 23 May 2024
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23 May 2024
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