Where you have made a booking through the DriverLine we will send you a reminder the day before just in case your circumstances have changed. If you are unable to make the appointment, please call the DriverLine as soon as possible so we can make alternative arrangements.
If you are delivering the vehicle to the garage yourself, you should try and ensure its delivered by 9am latest so the garage can start working on it as soon as possible.
If the vehicle is being collected by the garage they will collect it between 8am and 10am from the agreed location. If this is a work location, feel free just to leave your keys with your reception if it’s easier for you.
All work carried out will need to be authorised by LeasePlan to ensure it is required and done to the right standards and this will be done in a timely manner so that the work is done to your vehicle as soon as possible.