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Frequently asked questions

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Arrow downCan I return the car with a damage?

All damages must be repaired before returning the car.

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Arrow downHow do I schedule an appointment to repair damage?

First of all, you need to report the damage. Then, you can easily schedule a repair appointment at the same time. You can also contact LeasePlan at 08-470 26 00 to schedule a repair.

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Arrow downWhat do I do if I have got a stone chip in my windshield?

Contact our partner Ryds Bilglas to make an appointment. You can also call LeasePlan at 08-470 26 00 and automatically be directed to Ryds Bilglas.

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Arrow downDo I need to repair damage to my car?

If the damage is minor and you can still drive the car safely then repairing it might not be immediately necessary. However, regardless of the severity of the damage we always ask that you immediately file a claim on our website.

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Arrow downWhere can I go for damage repair?

Our network of auto repair service providers has national coverage. Once you report the damage to us, we will find a repairer in your area that meets our quality requirements.  

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Arrow downCan my windscreen be repaired instead of replaced?

The glass repairer needs to assess the damage and decide whether or not the glass can be repaired. You can easily find out by uploading a picture of the glass damage at Ryds Bilglas website.

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Arrow downHow can I change an appointment?

To reschedule your repair or inspection appointment, please contact the auto repair service provider.

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Self-service portal

Most cases can easily be handled in our self-service portal. You can for example book service, administrate your fuel cards, report mileage and find useful documents.

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Call LeasePlan: 08 470 26 00

Our regular opening hours are Monday to Friday between 08:30 and 17:00.
The road assistance is available every day, around the clock.

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Write to us

Send a message to customer service. Our ambition is to get back to you within two working days. If your inquiry is urgent, please do not hesitate to call our Customer Service at 08-470 26 00.

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We want you as a customer or driver to be satisfied with us. That is why we take your feedback very seriously. Register your feedback by clicking on the below button. We will then get back to you. 

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LeasePlan office Sweden

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LeasePlan Sverige AB

Råsundavägen 4 169 67 Solna

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