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Frequently asked questions

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Arrow downMy car has been damaged by an unknown counterparty when it was parked. I have received a damage notice that I need to pay deductible. Why?

The requirement for proof of damage caused by another vehicle subject to insurance is very high from the Swedish Motor Insurers' (TFF) side. The driver must be able to prove that the damage has been caused by another vehicle and that this vehicle was in traffic. If these proofs can be met, the deductible will be 5% of a price base amount. Otherwise, the deductible becomes the normal amount for carriage damage guarantee deductible.

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Arrow downMust I pay the deductible myself?

We will invoice the deductible to your employer, then it is depending on your car policy whether you will pay the whole excess, parts of it or nothing at all. No deductibles are covered by LeasePlan. Contact your employer for information about how you do.

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Arrow downWho pays for the costs in case of damage repair?

In almost all cases, we pay for the damage repair. However, in certain instances, you will be responsible for the repair cost. Your costs are outlined in the general conditions of your contract.

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Self-service portal

Most cases can easily be handled in our self-service portal. You can for example book service, administrate your fuel cards, report mileage and find useful documents.

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Call LeasePlan: 08 470 26 00

Our regular opening hours are Monday to Friday between 08:30 and 17:00.
The road assistance is available every day, around the clock.

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Send a message to customer service. Our ambition is to get back to you within two working days. If your inquiry is urgent, please do not hesitate to call our Customer Service at 08-470 26 00.

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LeasePlan office Sweden

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LeasePlan Sverige AB

Råsundavägen 4 169 67 Solna

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