Return Your Vehicle

Easy returns at the end of your contract

When your contract is over, it’s time to say goodbye to your vehicle. Follow the tips below to make the process as smooth as possible.

    How does it work?

    We understand that wear and tear is part of everyday life, but sometimes our lease vehicles are returned to us with excessive scuffs, scratches or other damage. So when it comes to handing your vehicle back over to us at the end of your lease, we need to inspect it to make sure you’re returning it to us in good condition.

    One of our experienced inspectors will come to your home or place of work to check over the vehicle’s interior, exterior and make sure it drives okay, leaving you with peace of mind that your vehicle is being returned in the best condition possible. After the inspection is complete, we'll take your vehicle away with us too.

    Our Inspect & Collect service prides itself on being open and honest with you. You'll be present as one of our expert inspectors checks your vehicle, giving you the opportunity to see our thorough and professional examination. You'll be able to see the interim report before we submit it too and, if there are any issues, feel free to discuss it with us there and then.

    View our fair wear and tear guidelines to avoid unpleasant surprises later.

    Pricing matrix for damage charges

    The documents linked below will give a good indication of costs for any damage outside of our fair wear and tear policy.

    • Our standard waiver threshold of £150 means if the total cost of damage is less, we won’t charge you. The threshold figure in your contract may cover you for more than this, do check!
    • If the damage on your vehicle goes over the £150 threshold (or your bespoke waiver limit) you’ll be charged the full cost of repair.

    Some of the items may quote manufacturer pricing, which means we will need to obtain a quote for the correct pricing.

    Preparing to return your vehicle

    Everything you were given with the vehicle when it was delivered to you must be returned with the vehicle. This includes, but is not limited to:

    • All sets of keys, including master and spare keys.
    • All original documents such as the owners' manual etc.
    • Evidence of the signed/ stamped service history either in the service book OR if providing receipts, in an envelope clearly marked as SERVICE HISTORY on the front.
    • Valid MOT certificate (if applicable).
    • Radio code cards.
    • SD's, CDs or DVDs for satellite navigation (delete stored locations for security such as your home address).
    • All removable audio equipment (such as 'face off' units).
    • All optional equipment fitted to the vehicle that's is not a permanent fixture (tow bars, rear door sun shades etc.).
    • All emergency equipment supplied with the vehicle (jack, wheel brace, warning triangle, first aid kit etc.).
    • The spare wheel must be on-board and meet the legal requirements.
    • If your vehicle has a ‘tyre mobility set’, it must be in a working condition (sealing compound and a 12v compressor that plugs into the cigarette lighter).
    • Original wheel caps.
    • Remove all personal items (eg: sat nav, sunglasses and fuel card). Remember to check all storage areas in your vehicle including the boot, glove box, door pockets etc. We are unable to return personal items left in the vehicle after it has been collected.

    Report damage as soon as it occurs and schedule repairs right away – this is the best way to avoid end of contract charges.

Questions about returning your vehicle

Keep your vehicle*

Want to keep driving your trusted lease vehicle? Explore the option to buy your vehicle.

Want to keep driving your trusted lease vehicle? Explore the option to buy your vehicle.

Buy your vehicle

*Subject to contractual agreement

Contact us

Get in touch

If you have any questions, get in touch with us.

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Call 0344 493 7644

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