Unless you are considered a Key worker, we will not be collecting your vehicle until COVID-19 government advice changes. When we are able to collect vehicles again, you'll find diagrammatic representations of what is - and what isn't - acceptable throughout the fair wear and tear guide (links below). Assessing fair wear and tear is generally dependent upon the age and mileage of the vehicle under inspection. Certain breakages and damage however are not acceptable, regardless of age and mileage, and these, amongst others, include missing items or broken glass, accident and impact damage. In all cases, we will endeavour to assess damage recharges fairly, charging on a repair rather than replacement basis where possible.
When our independent partners complete their inspection they will provide a condition report which identifies any damage on the vehicle outside the acceptance of fair wear and tear. This report will also detail the repair method and cost of repair. An appraisal report is prepared for our used vehicle buyers.
For examples of what is acceptable or unacceptable please click on the links below.
Fair Wear & Tear Guidelines
- View the Fair wear and tear guide for cars here
- View the Fair wear and tear guide for vans here
- Find out more about what you need to do before you return your vehicle here