Online customer support

Browse our frequently asked questions to get the answers you need, fast.

What is your question about?

Please select a topic
Questions

Arrow downIf I have an accident, what should I do?

Unilateral accident If you have an accident and no one else is involved, you do not don’t need to submit a European damage claim form. If you do need to submit the form, we will contact you.

Two-sided accident In all cases of two-sided damage, you will need to submit a European damage claim form. Complete the form on the spot with the counterparty. If you don’t have a claim form with you, exchange contact information.  You can download a digital form here later and upload the contact information to your claim via Oficina online

Use your phone to take photos of both vehicles. Make sure to document the counterparty’s registration plate. You can add these photos to your claim file via Oficina online

Reporting a damage If your lease car is damaged, you need to report it to LeasePlan within 48 hours. You can easily report damage through Oficina online.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downI need immediate roadside assistance

If you need immediate roadside assistance, call 91 91 92 999.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downShould I report the accident to the police?

Make a declaration If your car was damaged by a break-in, vandalism, theft, or an unknown counterparty, please report this to the police.

Reporting damage Don't forget to also report the damage to us within 48 hours via Oficina online OR CALL 91 91 92 999.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhat do I do if I cause damage to another car, but I don't have damage myself?

European claim form Complete the European damage claim form with the counterparty on the spot. If that is not possible, exchange contact information and complete the claim form together at a later date.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

We’re here to help!

Looking for more information? Get in touch with LeasePlan – by phone, email or chat – for quick answers and helpful advice.

Get in touch with us

Leaseplan cell phone icon

General enquires

Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.

Call now
Leaseplan cell phone icon

Client services

If you are a company client, please call (+34) 91 91 95 999 from 8.00 to 18.00.

Call now
Leaselan contactblock icon

Contact for clients

Send us an email and we'll reply within one working day.

Leaselan contactblock icon

Could we have done better?

If you think we can improve in any way, we are looking forward to hearing from you and having the opportunity to do it better.
Simply fill in this form and our Quality Department will contact you.

LeasePlan offices Spain

Make an appointment to visit our offices.

Sede Central

Avda. de Bruselas, 8 28108 Alcobendas - Madrid

Plan route

LeasePlan Madrid - Flexible

Calle magacela, nº4 28041 Madrid

Plan route

LeasePlan Barcelona

Plaza de Europa 9-11 Planta 1 A-D 08908 L'Hospitalet de Llobregat - Barcelona

Plan route

LeasePlan Barcelona - Flexible

Avenida de Barcelona, nº 274 08750 Molins de Rei - Barcelona

Plan route

LeasePlan Bilbao

C/ Rodríguez Arias, nº 23, Planta 2ª 48011 Bilbao - Vizcaya

Plan route

LeasePlan Canarias

C/ Yunque 73. Cruce de Arinaga 35118 Agüimes - Las Palmas

Plan route

LeasePlan Santiago de Compostela

C/ la Cierva, 17 A Nave Polígono Industrial El Tambre 15890 Santiago de Compostela - La Coruña

Plan route

LeasePlan Sevilla

Calle 6. Parcela, 91 A 41500 Alcalá de Guadaira - Sevilla

Plan route

LeasePlan Valencia

Avenida Picassent, nº33 Polígono Industrial Pla dels Olivars 46460 Silla - Valencia

Plan route