You can find this information in the Vehicle Maintenance Handbook or at the Online Office.
To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.
It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.
Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.
To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost.
For the proper return of a vehicle, you can check the guide here.
If I have an accident, what should I do?
Unilateral accident If you have an accident and no one else is involved, you do not don’t need to submit a European damage claim form. If you do need to submit the form, we will contact you.
Two-sided accident In all cases of two-sided damage, you will need to submit a European damage claim form. Complete the form on the spot with the counterparty. If you don’t have a claim form with you, exchange contact information. You can download a digital form here later and upload the contact information to your claim via Oficina online
Use your phone to take photos of both vehicles. Make sure to document the counterparty’s registration plate. You can add these photos to your claim file via Oficina online
Reporting a damage If your lease car is damaged, you need to report it to LeasePlan within 48 hours. You can easily report damage through Oficina online.
Should I report the accident to the police?
Make a declaration If your car was damaged by a break-in, vandalism, theft, or an unknown counterparty, please report this to the police.
Reporting damage Don't forget to also report the damage to us within 48 hours via Oficina online OR CALL 91 91 92 999.
What do I do if I cause damage to another car, but I don't have damage myself?
European claim form Complete the European damage claim form with the counterparty on the spot. If that is not possible, exchange contact information and complete the claim form together at a later date.