At LeasePlan we are committed to continually improving the quality of all of our services. This self-imposed commitment is what enables us to move forward and overcome all of the challenges we face.
Do we comply with everything you need? How can we anticipate your demands? To ensure we always have an answer to these questions, we have introduced some stringent internal quality standards and efficient mechanisms to discover the level of satisfaction of our customers.
This commitment also entails offering a timely, quick and efficient service whenever a vehicle is repaired, reducing repair time as much as possible. Getting detailed information on the level of satisfaction of customers and their drivers allows us to set the market quality guidelines each day.