Committed to improve quality

LeasePlan Spain

Every day we think of how to offer you a better service

At LeasePlan we are committed to continually improving the quality of all of our services. This self-imposed commitment is what enables us to move forward and overcome all of the challenges we face.

Do we comply with everything you need? How can we anticipate your demands? To ensure we always have an answer to these questions, we have introduced some stringent internal quality standards and efficient mechanisms to discover the level of satisfaction of our customers.

This commitment also entails offering a timely, quick and efficient service whenever a vehicle is repaired, reducing repair time as much as possible. Getting detailed information on the level of satisfaction of customers and their drivers allows us to set the market quality guidelines each day.

Every day we think of how to offer you a better service and improve your security

At LeasePlan we are committed to continually improving the quality of all of our services. This self-imposed commitment is what enables us to move forward and overcome all of the challenges we face.

Certifications

 

Quality. ISO 9001 Accreditation.

We were the first company in the sector to be certified in 1985. Since then we have renewed the certificate without “non-conformities”.

 

Transparency. TUV Certification.

International level guarantee on LeasePlan remarketing vehicles and associated services such as vehicle pickup and damage assessment, being one step further towards the transparency of our operations and customer satisfaction.

 

Security techniques. ISO 27001 Accreditation.

International recognition achieved in 2005 regarding security techniques for clients and suppliers.

Quality is our daily commitment

Quality at LeasePlan is the engine that drives us. Therefore we have introduced some stringent internal quality standards and efficient mechanisms in all our departments and company processes.

This commitment also entails offering a timely, quick and efficient service whenever a vehicle is repaired, reducing repair time as much as possible. Getting detailed information on the level of satisfaction of customers and their drivers allows us to set the market quality guidelines each day.

The best answer in the shortest amount of time

Everything we do is for guaranteeing the highest standard of service. Our commitment to quality also involves offering a on time, fast and efficient service when repairing a vehicle, adjusting the time through the repair shop as much as possible. Here you will find, we do not hesitate to put into writing, all we are able to offer: highest client attention in the shortest amount of time.

Do you want to know more information about LeasePlan? Get in contact with us!

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Call (034) 91 911 61 10

We're available on Monday to Friday from 9.00 to 18.00.

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