Committed to improve quality

LeasePlan Spain

Every day we think of how to offer you a better service

At LeasePlan we are committed to continually improving the quality of all of our services. This self-imposed commitment is what enables us to move forward and overcome all of the challenges we face.

Do we comply with everything you need? How can we anticipate your demands? To ensure we always have an answer to these questions, we have introduced some stringent internal quality standards and efficient mechanisms to discover the level of satisfaction of our customers.

This commitment also entails offering a timely, quick and efficient service whenever a vehicle is repaired, reducing repair time as much as possible. Getting detailed information on the level of satisfaction of customers and their drivers allows us to set the market quality guidelines each day.

Learn more about our quality commitments

Every day we think of how to offer you a better service and improve your security

At LeasePlan we are committed to continually improving the quality of all of our services. This self-imposed commitment is what enables us to move forward and overcome all of the challenges we face.

Certifications

 

Quality. ISO 9001 Accreditation.

We were the first company in the sector to be certified in 1985. Since then we have renewed the certificate without “non-conformities”.

 

Transparency. TUV Certification.

International level guarantee on LeasePlan remarketing vehicles and associated services such as vehicle pickup and damage assessment, being one step further towards the transparency of our operations and customer satisfaction.

 

Security techniques. ISO 27001 Accreditation.

International recognition achieved in 2005 regarding security techniques for clients and suppliers.

Quality is our daily commitment

Quality at LeasePlan is the engine that drives us. Therefore we have introduced some stringent internal quality standards and efficient mechanisms in all our departments and company processes.

  • Adding value is a company goal

    The entire employees, including the CEO, has part of their salary linked to the achievement of different quality objectives.

  • Innovation our workig life

    In 2013 we created the innovation group to encourage the development of products and services aimed toadd customers value, such as our LeasePlan Assistant skill.

  • We care about your time

    We have established different lead times depending on our service levels, so in advance you already know how long it will take to change tires, deliver a new vehicle or manage an incident.

  • Overcome the challenge each year

    We annually look for new areas of improvement to continue being the favourite rental company. This year we have establish the lean-start-up method in some of the main company processes for a better understanding of our clients.

  • We listen to our clients

    In 2020 we have launched Voice of Customer program, focused on continuously knowing what our customers value and think of our services. We carry out annual surveys, in each relationship with the repair shop, at the vehicle delivery, after an incident…

This commitment also entails offering a timely, quick and efficient service whenever a vehicle is repaired, reducing repair time as much as possible. Getting detailed information on the level of satisfaction of customers and their drivers allows us to set the market quality guidelines each day.

The best answer in the shortest amount of time

Everything we do is for guaranteeing the highest standard of service. Our commitment to quality also involves offering a on time, fast and efficient service when repairing a vehicle, adjusting the time through the repair shop as much as possible. Here you will find, we do not hesitate to put into writing, all we are able to offer: highest client attention in the shortest amount of time.

Download our service time commitment

Do you want to know more information about LeasePlan? Get in contact with us!

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