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Online customer support
Browse our frequently asked questions to get the answers you need, fast.
What is your question about?
You can find this information in the Vehicle Maintenance Handbook or at the Online Office.
To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.
It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.
Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.
To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost.
For the proper return of a vehicle, you can check the guide here.
How do I schedule an appointment to repair damage?
First, report the damage. Then, you can easily schedule a repair appointment via Oficina Online
Do I need to repair damage to my car?
If the damage is minor and you can still drive the car safely then repairing it might not be necessary.
Where can I go for damage repair?
Our network of auto repair service providers has national coverage. Once you report your damage to us, we will find a repairer in your area that meets our quality requirements.
First, report the damage via Oficina online. If you don't have a Oficina Online account, you can request/create one here.
How do I book a windscreen or glass repair?
You can book a glass repair appointment via Oficina online.
Can my windscreen be repaired instead of replaced?
The glass fitter will assess the damage and determine whether the glass is suitable for repair.
How can I change an appointment?
If you know your preferred date, you can switch your appointment here. If you do not know your preferred date, you can cancel your appointment in Oficina online and come back at a later time to schedule a new appointment.
We’re here to help!
Looking for more information? Get in touch with LeasePlan – by phone, email or chat – for quick answers and helpful advice.
Get in touch with us
Client services
If you are a company client, please call (+34) 91 91 95 999 from 8.00 to 18.00.
Contact for clients
Send us an email and we'll reply within one working day.
Could we have done better?
If you think we can improve in any way, we are looking forward to hearing from you and having the opportunity to do it better.
Simply fill in this form and our Quality Department will contact you.
LeasePlan offices Spain
Make an appointment to visit our offices.
LeasePlan Barcelona
Plaza de Europa 9-11 Planta 1 A-D 08908 L'Hospitalet de Llobregat - Barcelona
LeasePlan Barcelona - Flexible
Avenida de Barcelona, nº 274 08750 Molins de Rei - Barcelona
LeasePlan Santiago de Compostela
C/ la Cierva, 17 A Nave Polígono Industrial El Tambre 15890 Santiago de Compostela - La Coruña
LeasePlan Valencia
Avenida Picassent, nº33 Polígono Industrial Pla dels Olivars 46460 Silla - Valencia
