Accidents & damage

The help you need, no matter where you are

If you’re involved in an accident or breakdown, your safety is our top priority. Use the information below to get the help you need, fast.

Need help now?

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Call LeasePlan Driver Services: +34 91 91 92 999
We’re available 24/7

Accidents and breakdowns

Accidents can happen, no matter how careful you are. But if anything goes wrong, just contact us through Online Office.

  1. Complete a European Accident Statement

    You can find your European Accident Statement in your glove compartment

  2. Take a picture

    Take a picture of the other vehicle involved in the accident, including the licence plate

  3. Report the accident using Online office

    Log in to Online office


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Call Road Assistance: +34 900 21 03 12

General damage

Have damage that doesn’t need immediate attention? Always report damage to LeasePlan: by phone or via Online Office. We will help you to find the nearest local service centre and schedule repairs.

Break-ins and theft

For theft first file a report with the police.

Next, alert LeasePlan: by phone or via Online Office. If you're not insured with LeasePlan, please inform your insurance company as well.

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Call LeasePlan Driver Service: (+34) 91 91 92 999
We're available 24 hours a day, every day of the week.
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Send us an email and we will do our best to answer you within one business day.