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Online customer support
Browse our frequently asked questions to get the answers you need, fast.
What is your question about?
You can find this information in the Vehicle Maintenance Handbook or at the Online Office.
To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.
It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.
Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.
To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost.
For the proper return of a vehicle, you can check the guide here.
My lease contract
Where can I find the conditions of my contract?
You can find out the general terms and conditions of your car arrangement from your employer or in the lease agreement you received from us.
Who can drive my lease car?
Your company's car policy determines who can drive your lease car. LeasePlan requires that any driver must have a valid driving licence.
What is included in the lease price?
The cost of your lease is determined by the services included. Please check your lease agreement for specific details.
Can I travel abroad with my lease car?
Before you take your lease car abroad, make sure you get written authorisation from the registered owner (either LeasePlan or your employer). It’s simple. Just complete the digital Travel Authorization Form to request written authorisation. Or email us directly at atencionconductor@leaseplan.es. You will also need to check what equipment is mandatory to have in your car in the countries you're travelling to and through. Outside of Spain you will need the insurance receipt or green card. If your car is insured with LeasePlan, you can request the green card from in your Oficina Online or calling 91 91 92 999
We’re here to help!
Looking for more information? Get in touch with LeasePlan – by phone, email or chat – for quick answers and helpful advice.
Get in touch with us
Client services
If you are a company client, please call (+34) 91 91 95 999 from 8.00 to 18.00.
Contact for clients
Send us an email and we'll reply within one working day.
Could we have done better?
If you think we can improve in any way, we are looking forward to hearing from you and having the opportunity to do it better.
Simply fill in this form and our Quality Department will contact you.
LeasePlan offices Spain
Make an appointment to visit our offices.
LeasePlan Barcelona
Plaza de Europa 9-11 Planta 1 A-D 08908 L'Hospitalet de Llobregat - Barcelona
LeasePlan Barcelona - Flexible
Avenida de Barcelona, nº 274 08750 Molins de Rei - Barcelona
LeasePlan Santiago de Compostela
C/ la Cierva, 17 A Nave Polígono Industrial El Tambre 15890 Santiago de Compostela - La Coruña
LeasePlan Valencia
Avenida Picassent, nº33 Polígono Industrial Pla dels Olivars 46460 Silla - Valencia
