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Browse our frequently asked questions to get the answers you need, fast.

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How often does my vehicle need servicing? You can find this information in the Vehicle Maintenance Handbook or at the Online Office.Where can I consult the list of service and repair garages? To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.Do I need to physically carry the insurance receipt with me? It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.How can I lodge an insurance claim? Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.How do I return a vehicle? To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost. For the proper return of a vehicle, you can [check the guide here](targetSelf:/en-es/my-lease-car/return-your-car/).
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Arrow downIs my car insured with LeasePlan?

Please check your lease agreement to determine whether or not your vehicle is insured with LeasePlan.

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Arrow downIs my car also insured abroad?

A green card confirms where your domestic car insurance policy is valid abroad. If your car is insured with LeasePlan, you can request a green card from Oficina online or by calling 91 91 92 999.. If your car is not insured with LeasePlan, please check with your insurance provider for details.

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Arrow downWhat am I insured for?

If you are insured by LeasePlan, the contract includes your insurance policy conditions. Check with the contract holder for details. If you are the contract holder and need a new copy of your contract, please contact xxxxx. (country specific)

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Arrow downWhen does the car insurance expire?

The policies are annual renewable and the maturities depend on the date of issue. If you wish to specify the expiration date of your vehicle, please provide us with the registration number so that we can inform you in detail

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Arrow downMy child, spouse,... can they drive my vehicle on a one-time trip? Would they be covered by insurance?

Yes, they can drive the vehicle within Spain and within the countries listed in the Green Card for foreign travel. They would be covered by the insurance.

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Arrow downCan I authorize another person as a regular driver of the vehicle?

It must be the company's fleet manager who, by means of an email to atencioncliente@leaseplan.es, indicates the registration number, name, surname and ID of the driver. Later, we will send a document proving that LeasePlan authorizes that new driver to drive the vehicle.

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Arrow downIs it necessary to carry the insurance receipt?

It is not compulsory to carry it if you are driving within Spain, but it is advisable to carry it in the vehicle in case the State Security Forces and Bodies ask for it and cannot check it in their computer systems.

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Arrow downHow can I get my insurance receipt?

You can easy ask for it in the Oficina Online

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Looking for more information? Get in touch with LeasePlan – by phone, email or chat – for quick answers and helpful advice.

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General enquires
Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.
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Client services
If you are a company client, please call (+34) 91 91 95 999 from 8.00 to 18.00.
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LeasePlan offices Spain

Make an appointment to visit our offices.

Sede Central

Avda. de Bruselas, 8 28108 Alcobendas - Madrid

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LeasePlan Madrid - Flexible

Calle magacela, nº4 28041 Madrid

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LeasePlan Barcelona

Plaza de Europa 9-11 Planta 1 A-D 08908 L'Hospitalet de Llobregat - Barcelona

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LeasePlan Barcelona - Flexible

Avenida de Barcelona, nº 274 08750 Molins de Rei - Barcelona

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LeasePlan Bilbao

C/ Rodríguez Arias, nº 23, Planta 2ª 48011 Bilbao - Vizcaya

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LeasePlan Canarias

C/ Yunque 73. Cruce de Arinaga 35118 Agüimes - Las Palmas

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LeasePlan Santiago de Compostela

C/ la Cierva, 17 A Nave Polígono Industrial El Tambre 15890 Santiago de Compostela - La Coruña

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LeasePlan Sevilla

Calle 6. Parcela, 91 A 41500 Alcalá de Guadaira - Sevilla

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LeasePlan Valencia

Avenida Picassent, nº33 Polígono Industrial Pla dels Olivars 46460 Silla - Valencia

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