You can find this information in the Vehicle Maintenance Handbook or at the Online Office.
To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.
It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.
Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.
To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost.
For the proper return of a vehicle, you can check the guide here.
Is my car insured with LeasePlan?
Is my car also insured abroad?
A green card confirms where your domestic car insurance policy is valid abroad. If your car is insured with LeasePlan, you can request a green card from Oficina online or by calling 91 91 92 999.. If your car is not insured with LeasePlan, please check with your insurance provider for details.
What am I insured for?
If you are insured by LeasePlan, the contract includes your insurance policy conditions. Check with the contract holder for details. If you are the contract holder and need a new copy of your contract, please contact xxxxx. (country specific)
When does the car insurance expire?
The policies are annual renewable and the maturities depend on the date of issue. If you wish to specify the expiration date of your vehicle, please provide us with the registration number so that we can inform you in detail
My child, spouse,... can they drive my vehicle on a one-time trip? Would they be covered by insurance?
Yes, they can drive the vehicle within Spain and within the countries listed in the Green Card for foreign travel. They would be covered by the insurance.
It must be the company's fleet manager who, by means of an email to email@example.com, indicates the registration number, name, surname and ID of the driver. Later, we will send a document proving that LeasePlan authorizes that new driver to drive the vehicle.
Is it necessary to carry the insurance receipt?
It is not compulsory to carry it if you are driving within Spain, but it is advisable to carry it in the vehicle in case the State Security Forces and Bodies ask for it and cannot check it in their computer systems.