You can find this information in the Vehicle Maintenance Handbook or at the Online Office.
To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.
It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.
Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.
To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost.
For the proper return of a vehicle, you can check the guide here.
Will I receive a registration certificate for the car?
When do I need a green card?
A green card is an internationally recognised document that confirms your domestic car insurance policy is valid abroad. It is not mandatory in most European countries to have this with you when travelling abroad, but it is compulsory in Bosnia, Belarus, Israel, Morocco, Montenegro, Tunisia and Ukraine. Coverage is not provided for Albania, Iran and Russia and it is not possible to apply for a green card. If your car is insured with LeasePlan, you can request the green card from Oficina online or by calling 91 91 92 999