Online customer support

Browse our frequently asked questions to get the answers you need, fast.

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How often does my vehicle need servicing? You can find this information in the Vehicle Maintenance Handbook or at the Online Office.Where can I consult the list of service and repair garages? To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.Do I need to physically carry the insurance receipt with me? It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.How can I lodge an insurance claim? Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.How do I return a vehicle? To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost. For the proper return of a vehicle, you can [check the guide here](targetSelf:/en-es/my-lease-car/return-your-car/).
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Arrow downHow can I extend my contract?

If you want to extend your contract, either discuss the options with your fleet manager or with your contact within LeasePlan if you are the contract holder.

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Arrow downCan I terminate my lease contract early?

Yes, it is possible to terminate your lease contract earlier than agreed, but this may result in additional costs. Check with your fleet manager or review the conditions in your lease contract.

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Arrow downHow can I change my contract?

You can discuss contract changes with your fleet manager, or with your contact person within LeasePlan if you’re the contract holder.

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General enquires
Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.
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Client services
If you are a company client, please call (+34) 91 91 95 999 from 8.00 to 18.00.
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LeasePlan offices Spain

Make an appointment to visit our offices.

Sede Central

Avda. de Bruselas, 8 28108 Alcobendas - Madrid

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LeasePlan Madrid - Flexible

Calle magacela, nº4 28041 Madrid

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LeasePlan Barcelona

Plaza de Europa 9-11 Planta 1 A-D 08908 L'Hospitalet de Llobregat - Barcelona

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LeasePlan Barcelona - Flexible

Avenida de Barcelona, nº 274 08750 Molins de Rei - Barcelona

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LeasePlan Bilbao

C/ Rodríguez Arias, nº 23, Planta 2ª 48011 Bilbao - Vizcaya

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LeasePlan Canarias

C/ Yunque 73. Cruce de Arinaga 35118 Agüimes - Las Palmas

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LeasePlan Santiago de Compostela

C/ la Cierva, 17 A Nave Polígono Industrial El Tambre 15890 Santiago de Compostela - La Coruña

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LeasePlan Sevilla

Calle 6. Parcela, 91 A 41500 Alcalá de Guadaira - Sevilla

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LeasePlan Valencia

Avenida Picassent, nº33 Polígono Industrial Pla dels Olivars 46460 Silla - Valencia

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