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Frequently asked questions

Keeping you on the move with useful information about LeasePlan's services.

Your most common questions. Our answers. In one place.

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Questions

Arrow downWhere can I find the conditions of my contract?

You can find out the general terms and conditions of your car arrangement from your employer or in the lease agreement you received from us.

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Arrow downWho can drive my lease car?

Your company's car policy determines who can drive your lease car. LeasePlan requires that any eligible driver must have a valid driving license.

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Arrow downWhat’s included in the lease price?

The cost of your lease is determined by the services included. Please check your lease agreement for specific details.

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Arrow downWhat do I need to do to fulfil my end of the lease responsibilities?

Basically, anything you were given with the vehicle when it was delivered to you must be returned.

It is your responsibility to ensure it’s returned in a good condition. For more information please consult our Fair Wear and Tear guidelines.

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Arrow downWhere do I need to take my vehicle at the end of the lease?

If you are picking up a new vehicle, then you can leave your old vehicle with the dealer you are picking your new vehicle up from. If you are not replacing the vehicle, there are two options for returning your vehicle:

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Arrow downWhat should be returned with my car?

When you return your car, you must also return all the accessories and parts that came with it.

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Arrow downI left something in the car when it was collected. Can I get it back?

Once a vehicle has been signed back to LeasePlan. we are not responsible for the safe holding of any valuables left inside.

Please contact us as soon as possible on 0800 LEASEPLAN (0800 532 737) if you have left any valuables and we will try to recover your belongings. Please note, if we cannot recover the goods LeasePlan is not responsible for the value of the items.

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Arrow downWhere can I check the status of my order?

We will send you an email outlining the status of your vehicle. If you have any questions, please call us on 0800 LEASEPLAN (0800 532 737).

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Arrow downCan I change the date of delivery?

Yes. To change the date, please call us on 0800 LEASEPLAN (0800 532 737).

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