Accidents and damage
If you’re involved in an accident or breakdown, your safety is our top priority. Use the information below to get the help you need, fast.
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Accidents
Accidents can happen, no matter how careful you are. But if anything goes wrong, help is just a phone call away. Below you'll find important instructions and information in case you are involved in an accident.
- Stop
However minor you think the incident is, you must stop. Failure to do so is an offence.
- Turn off engine
Switch off your engine
- Turn on hazard warning lights
Turn on your hazard warning lights to warn other drivers and road users.
- Stop
- DO NOT move injured people unless instructed to do so by the emergency services.
- If it is safe for them to do so, uninjured people should move away from the immediate area of the accident and find a safe location to stand.
- DO NOT remove a motorcyclist's helmet.
- DO NOT smoke or allow others to do so.
- DO NOT accept blame for an incident as it may not be obvious who was responsible or what the extent of liability is.
- DO NOT accept any offers or cash alternatives to avoid insurance claims.
- Send us an email with the following details:
Your licence plate number; date, time and location of accident; and short description of what happened.
- Report the accident using My LeasePlan
Call us on 0800 LEASEPLAN (0800 532 737) or user the LeasePlan app.
- Send us an email with the following details:
For theft or damage due to a break-in, first file a report with the police. Next, alert LeasePlan If you're not insured with LeasePlan, please inform your insurance company as well
Have damage that doesn’t need immediate attention?
- Always report damage to LeasePlan, by phone on 0800 LEASEPLAN (0800 532 737).
- Then find a local service centre and schedule repairs.