Accidents and damage
If you’re involved in an accident or breakdown, your safety is our top priority. Use the information below to get the help you need, fast.
Need help now?
For accidents and breakdowns call 0800 LEASEPLAN (0800 532 737)
We're available 24/7
Accidents
Accidents can happen, no matter how careful you are. But if anything goes wrong, help is just a phone call away. Below you'll find important instructions and information in case you are involved in an accident.
Stop
However minor you think the incident is, you must stop. Failure to do so is an offence.
Turn off engine
Switch off your engine
Turn on hazard warning lights
Turn on your hazard warning lights to warn other drivers and road users.
- DO NOT move injured people unless instructed to do so by the emergency services.
- If it is safe for them to do so, uninjured people should move away from the immediate area of the accident and find a safe location to stand.
- DO NOT remove a motorcyclist's helmet.
- DO NOT smoke or allow others to do so.
- DO NOT accept blame for an incident as it may not be obvious who was responsible or what the extent of liability is.
- DO NOT accept any offers or cash alternatives to avoid insurance claims.
Send us an email with the following details:
Your licence plate number; date, time and location of accident; and short description of what happened.
Report the accident using My LeasePlan
Call us on 0800 LEASEPLAN (0800 532 737) or user the LeasePlan app.
For theft or damage due to a break-in, first file a report with the police. Next, alert LeasePlan If you're not insured with LeasePlan, please inform your insurance company as well
Have damage that doesn’t need immediate attention?
- Always report damage to LeasePlan, by phone on 0800 LEASEPLAN (0800 532 737).
- Then find a local service centre and schedule repairs.
Accidents and damage FAQs
- What should I do if I have an accident?
- What should I do if my vehicle breaks down?
Get the answers to these questions and more on our FAQs page