Accidents and damage

• Stop

  However minor you think the incident is, you must stop. Failure to do so is an offence.

• Turn off engine

  Switch off your engine

• Turn on hazard warning lights

  Turn on your hazard warning lights to warn other drivers and road users.

• DO NOT move injured people unless instructed to do so by the emergency services.
• If it is safe for them to do so, uninjured people should move away from the immediate area of the accident and find a safe location to stand.
• DO NOT remove a motorcyclist's helmet.
• DO NOT smoke or allow others to do so.
• DO NOT accept blame for an incident as it may not be obvious who was responsible or what the extent of liability is.
• DO NOT accept any offers or cash alternatives to avoid insurance claims.

• Send us an email with the following details:

  Your licence plate number; date, time and location of accident; and short description of what happened.

• Report the accident using My LeasePlan

  Call us on 0800 LEASEPLAN (0800 532 737) or user the LeasePlan app.

For theft or damage due to a break-in, first file a report with the police. Next, alert LeasePlan If you're not insured with LeasePlan, please inform your insurance company as well

Have damage that doesn’t need immediate attention?

• Always report damage to LeasePlan, by phone on 0800 LEASEPLAN (0800 532 737).
• Then find a local service centre and schedule repairs.