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Q: How do I make or reschedule an appointment for tyre change?

You can use your [Oficina online](targetSelf:https://www.leaseplan.es/page/login-page) account or call 91 91 92 999 to schedule or change an appointment for a tyre change. If you need to change your appointment but are not sure when you would like to reschedule for, simply cancel your appointment and make a new one later.

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How often does my vehicle need servicing? You can find this information in the Vehicle Maintenance Handbook or at the Online Office.Where can I consult the list of service and repair garages? To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.Do I need to physically carry the insurance receipt with me? It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.How can I lodge an insurance claim? Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.How do I return a vehicle? To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost. For the proper return of a vehicle, you can [check the guide here](targetSelf:/en-es/my-lease-car/return-your-car/).

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Questions

How do I make or reschedule an appointment for tyre change?

You can use your Oficina online account or call 91 91 92 999 to schedule or change an appointment for a tyre change. If you need to change your appointment but are not sure when you would like to reschedule for, simply cancel your appointment and make a new one later.

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Do I need summer or winter tyres?

Laws surrounding the use of winter tyres vary from country to country and even region to region. Find out where winter tyres are mandatory, or recommended here. You can find out whether winter tyres is covered in the terms and conditions of your contract.

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When should I change summer or winter tyres?

If your contract includes winter tyres, you can have them changed twice a year. Winter tyres should go on in October/November. Summer tyres should go back on in March/April.

To avoid a long wait, we recommend that you schedule your tyre change appointment in good time through your Oficina online account or call 91 91 92 999

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Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.

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