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Browse our frequently asked questions to get the answers you need, fast.

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How often does my vehicle need servicing? You can find this information in the Vehicle Maintenance Handbook or at the Online Office.Where can I consult the list of service and repair garages? To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.Do I need to physically carry the insurance receipt with me? It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.How can I lodge an insurance claim? Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.How do I return a vehicle? To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost. For the proper return of a vehicle, you can [check the guide here](targetSelf:/en-es/my-lease-car/return-your-car/).
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Arrow downHow do I make or reschedule a maintenance appointment?

You can easily schedule or change a maintenance appointment via Oficina Online or by calling 91 91 92 999 If you’re not sure when you would like to reschedule for, simply cancel your appointment and make a new one later.

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Arrow downWhere can I go for maintenance?

We have a national, premium network of preferred providers to maintain our lease cars, so there’s always a convenient option near you. Simply indicate where and when and we do the rest. Use Oficina Online or by calling 91 91 92 999 to schedule your appointment.

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Arrow downWho pays for maintenance costs?

In most cases, we pay for the maintenance. You can find out whether maintenance is covered in the terms and conditions of your contract.

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Arrow downWhen does my lease car need maintenance?

You can find out when the car needs maintenance in the instruction booklet of the lease car.

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Arrow downHow often do I have to have my vehicle serviced?

You can check this information in the vehicle maintenance book or in the Online Office.

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Arrow downMy vehicle does not have a maintenance book, is it necessary?

It is not compulsory to keep the maintenance book, as there are vehicle models and brands where the on-board computer indicates the periodicity of the revisions.

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General enquires
Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.
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If you are a company client, please call (+34) 91 91 95 999 from 8.00 to 18.00.
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LeasePlan offices Spain

Make an appointment to visit our offices.

Sede Central

Avda. de Bruselas, 8 28108 Alcobendas - Madrid

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LeasePlan Madrid - Flexible

Calle magacela, nº4 28041 Madrid

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LeasePlan Barcelona

Plaza de Europa 9-11 Planta 1 A-D 08908 L'Hospitalet de Llobregat - Barcelona

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LeasePlan Barcelona - Flexible

Avenida de Barcelona, nº 274 08750 Molins de Rei - Barcelona

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LeasePlan Bilbao

C/ Rodríguez Arias, nº 23, Planta 2ª 48011 Bilbao - Vizcaya

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LeasePlan Canarias

C/ Yunque 73. Cruce de Arinaga 35118 Agüimes - Las Palmas

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LeasePlan Santiago de Compostela

C/ la Cierva, 17 A Nave Polígono Industrial El Tambre 15890 Santiago de Compostela - La Coruña

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LeasePlan Sevilla

Calle 6. Parcela, 91 A 41500 Alcalá de Guadaira - Sevilla

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LeasePlan Valencia

Avenida Picassent, nº33 Polígono Industrial Pla dels Olivars 46460 Silla - Valencia

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