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Browse our frequently asked questions to get the answers you need, fast.
What is your question about?
You can find this information in the Vehicle Maintenance Handbook or at the Online Office.
To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.
It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.
Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.
To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost.
For the proper return of a vehicle, you can check the guide here.
Car maintenance
How do I make or reschedule a maintenance appointment?
You can easily schedule or change a maintenance appointment via Oficina Online or by calling 91 91 92 999 If you’re not sure when you would like to reschedule for, simply cancel your appointment and make a new one later.
Where can I go for maintenance?
We have a national, premium network of preferred providers to maintain our lease cars, so there’s always a convenient option near you. Simply indicate where and when and we do the rest. Use Oficina Online or by calling 91 91 92 999 to schedule your appointment.
Who pays for maintenance costs?
In most cases, we pay for the maintenance. You can find out whether maintenance is covered in the terms and conditions of your contract.
When does my lease car need maintenance?
You can find out when the car needs maintenance in the instruction booklet of the lease car.
How often do I have to have my vehicle serviced?
You can check this information in the vehicle maintenance book or in the Online Office.
My vehicle does not have a maintenance book, is it necessary?
It is not compulsory to keep the maintenance book, as there are vehicle models and brands where the on-board computer indicates the periodicity of the revisions.
We’re here to help!
Looking for more information? Get in touch with LeasePlan – by phone, email or chat – for quick answers and helpful advice.
Get in touch with us
Client services
If you are a company client, please call (+34) 91 91 95 999 from 8.00 to 18.00.
Contact for clients
Send us an email and we'll reply within one working day.
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LeasePlan offices Spain
Make an appointment to visit our offices.
LeasePlan Barcelona
Plaza de Europa 9-11 Planta 1 A-D 08908 L'Hospitalet de Llobregat - Barcelona
LeasePlan Barcelona - Flexible
Avenida de Barcelona, nº 274 08750 Molins de Rei - Barcelona
LeasePlan Santiago de Compostela
C/ la Cierva, 17 A Nave Polígono Industrial El Tambre 15890 Santiago de Compostela - La Coruña
LeasePlan Valencia
Avenida Picassent, nº33 Polígono Industrial Pla dels Olivars 46460 Silla - Valencia
