How can we help you?
We would like to keep you on the move. Anytime. Anywhere.
Your most common questions. Our answers. In one place.
Do I need a damage claim form?
Keep a damage claim form in your car in case of an accident. You never know when it might come in handy!
Two-sided damage Use the Automobile Accident Report to report two-sided damage. If the counterparty is not present, fill out your own contact information. Once you have contacted the counterparty, complete the missing information.
Request an Automobile Accident Report You can download a paper or digital version of the Automobile Accident Report from the [driver portal](targetBlank:https://driverportal.leaseplanfleet.ca/(S(qmv5ipyfdglpip3foj2bkb5s))/login.aspx).
How do I report damage?
Reporting damage If your lease car is damaged, you need to report it to LeasePlan immediately. You can easily report damage by calling 1-855-588-3677.
Use your phone to take photos of both vehicles. Make sure to document the counterparty's registration plate and insurance slip.
Damage by an unknown counterparty Was your car damaged by burglary, vandalism or an unknown counterparty? Please report this to the police as soon as possible.
What if I need immediate assistance?
Is your car too damaged to drive? Call LeasePlan immediately. Make sure you, any passengers, and if possible the vehicle, are in a safe location. Call 1-855-588-3677. You can reach a LeasePlan employee on this number at any time 24/7.
What should I do if my vehicle breaks down and I can't drive?
Does your vehicle have mechanical issues and are you unable to continue driving? Call LeasePlan immediately.
Make sure that you, your passengers and the car are in a safe location. Call 1-855-588-3677 and select Roadside Assistance. You can reach LeasePlan on this number at any time 24/7.