Global Privacy Statement

Last updated: 3-February-2022 LeasePlan Canada is committed to protecting the privacy of the personal information collected and processed by us. Compliant privacy and data security practices have therefore become integral components of LeasePlan’s Services, corporate governance,  accountability and risk management. We therefore process only such personal information as is necessary for the provision of the relevant LeasePlan Services (‘Services’).** **

LeasePlan Privacy Pledges

Regardless of when and how we process your personal data:

  • Transparent:

    We help you understand how your data is collected and used Privacy as starting point: We ensure that our services are privacy friendly.

  • Control:

    We provide you with an easy manner to access correct or delete your data.

  • Safe with LeasePlan:

    We secure your data as best as we can and personal data is only shared with third parties when necessary and under appropriate conditions.

  • Innovating and responsive: 

    We keep thinking of ways how to improve our services and your privacy and are open for all suggestions and complaints.

This privacy statement informs you of our privacy practices which we apply at LeasePlan Canada. 

Please read this Privacy Statement carefully so that you understand how we collect and use your personal data.

Download Privacy Statement

1. Scope of this Privacy Statement

I.    Website visitors/users (“Website Visitors”); II.   Business Clients (“Clients”); III.  Clients’ employees/drivers (“Drivers”). IV.  Private lease clients (including one man businesses) (“Private Lease Clients”) V.   Private buyers of used vehicles (“Buyers”) VI.  Professional buyers of used vehicles (“Traders”).

(Individually and collectively also referred to as “you”)

We collect and use your personal information through our various vehicle and fleet leasing, management, and driver mobility services, as further described in Section 1 (“Services”).

Please note that this Statement does not apply to the following affiliates and/or services:

Responsibilities of Business Clients Insofar as Clients (employers) have access to personal information, the Client (employer) is the data controller responsible for the processing and use thereof. This Statement does not apply to the processing and use of personal data by Clients (employers).

2. Who we are

LeasePlan Canada is the company responsible for the processing of your personal information (data controller): Address: 125 Commerce Valley Dr. W., Suite 801, Markham, ON, L3T 7W4

3. How we collect your data

  • Through the Services

    Most of the data we process are in relation to the vehicle management services we provide to you as the driver and to your employer if you have a company car. This starts with the registration of your leased vehicle, and continues when we communicate with you about our services, e.g. to arrange for periodic maintenance and repairs. We may also process your data when your vehicle inadvertently is involved in an accident, to ensure that we restore mobility and handle any damage, or where we are the recipient of traffic fines in relation to your leased vehicle. Next to our core-leasing activities, we also provide a number of other related services, such as e-mobility services, fuel card services, car rental services, and roadside assistance. Another service we provide relates to car remarketing and sales of used LeasePlan vehicles.

  • Offline

    We collect personal information from you offline, e.g., when you visit our experience stores, place an order over the phone, or contact customer service.

From Other Sources We receive your personal information from other sources, for example:

  • Drivers’ employers, if you have a company car
  • The relevant authority (e.g. police) where we are the recipient of traffic fines in relation to your leased vehicle
  • From our independent Service Partners who assist us in providing our leasing and other services to you, including car dealerships, car maintenance providers, body repair shops
  • Publicly available databases
  • Joint marketing partners, when they share the information with us;
  • If you connect your social media account to your Services account, you will share certain personal information from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your social media account to your Services account.

We need to collect personal information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any personal information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.

4. For which purposes we use your data

4.1 Data pertaining to website visitors.

4.2 Data pertaining to clients.

4.3 Data pertaining to drivers(Employees of our Clients).

4.4 Data pertaining to private lease clients.

4.5 Data pertaining to private buyers of used vehicles.

4.6 Data pertaining to professional buyers of used vehicles (Traders).

5. Sharing data with third parties

In addition to what is indicated for each purpose above regarding sharing of personal information, we may also share personal information: 

  • To our third-party service partners and providers, to facilitate services they provide to us.

    In order to provide you with our services, we often work closely with Service Partners and Service Providers. Our independent Service Partners assist us in providing our leasing and other services to you, and include car dealerships, car maintenance providers, body repair shops, and roadside assistance providers, but also rental service companies, and the administrators of our driver safety programs. 

    Service Providers are companies we retain that support us in running our business, for example to help us maintain our IT network and related infrastructure, and security and access controls to our premises.

We also use and disclose your personal information as necessary or appropriate especially when we have a legal obligation or legitimate interest to do so:
  • To comply with applicable law and regulations

    This can include laws outside your country of residence.

  • To cooperate with public and government authorities.

    To respond to a request or to provide information we believe is important 

    These can include authorities outside your country of residence.

  • To cooperate with law enforcement. For example, when we respond to law enforcement requests and orders or provide information we believe is important.

  • For other legal reasons. To enforce our terms and conditions; and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
  • In connection with a sale or business transaction. We have a legitimate interest in disclosing or transferring your personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings) Such third parties may include, for example, an acquiring entity and its advisors

6. International transfer of personal data

Due to the global nature of our organization and Services, your personal information may be stored and/or processed in a country other than the one you reside in. We have put in place adequate measures, such as, such as through contractual arrangements put in place with third parties. You may obtain a copy of these measures by contacting us

7. Security and retention

  • How we secure personal data

    We seek to use reasonable organizational, technical and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be impenetrable. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the contact details provided in this Privacy Statement.

  • How long we retain personal data

    We will retain your personal information for as long as necessary or permitted in light of the purposes outlined in this Statement and consistent with applicable law. The criteria used to determine our retention periods include:

    • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you use a LeasePlan vehicle);

    • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

    • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

8. Children’s privacy

Our Services are not directed at individuals under the age of 18.

9. Your rights and contacting us

Your rights

If you would like to request to review, correct, update, suppress, restrict or delete your personal information processed by us, object to the processing of personal information, or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us. We will respond to your request consistent with applicable law.

In your request, please make as clear as possible what personal information your request relates to. For your protection, we will only implement requests with respect to the personal information associated with the particular email address as you indicated in the contact form, and we may request you to provide verification of your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event within any applicable legally required timeframes.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

Questions? If you have any questions or comments about this Statement, please contact us via the contact form.

Because email communications are not always secure, please do not include sensitive information in your emails to us.

10. Changes to this Privacy Statement

We may change this Statement at any time. Please take a look at the “Last Updated” legend at the top of this page to see when this Statement was last revised. Any changes to this Statement will become effective when we post the revised Statement on the Services. Your use of the Services following these changes means that you accept the revised Statement.

LeasePlan Canada 125 Commerce Valley Dr W Suite 801 Markham Ontario L3T 7W4 Canada