COVID-19: exceptions to the car return instructions

If you have received or suspect that you have received the coronavirus, the return of the car should be postponed to a later date. You can return the car when the symptoms have disappeared and you are able to work. Please note that car surfaces such as the steering wheel, gear stick and dashboard must be thoroughly wiped with disinfectant before returning. If you have been exposed to a coronary infection, the return instructions are as described above, even if you are asymptomatic. With this exceptional guidance, we strive to ensure the health of our customers and staff. These instructions are valid until further notice.

  1.  
    Preparing for return
    • Book a time
    • Make sure the car is clean and remove all your personal belongings
    • Gather everything that originally came with the car. Like keys, official documents, remote control fuel heater, manuals and accessories
    • Clear the navigator address information and phone contacts from the car
    • If the car has any damage, make sure that it is repaired before you return the car
    • Periodic inspection must be carried out in accordance with the current regulation, so that the inspection period is valid for at least 30 days on the return date
    • Remove the timer from the remote control fuel heater
  2.  
    Three ways to return your car

    CarNext.com by LeasePlan collection point

    Pick a convenient time from the appointment calendar. You can make an appointment no earlier than 6 weeks before the end of the contract. After making an appointment, you will receive a confirmation on your mobile phone and by email. If you wish to change the initial time, you can change or cancel the appointment by log into the appointment calendar. The registration number is your login.

    If you have any difficulties planning an appointment, please contact our customer service at +358 207 420 900. Then we will book a time that suits you.

    Final inspection of the car will be done later by an impartial, external auditor. The report of the inspection will be sent to your company’s fleet manager. If necessary, the car will be washed for pre-inspection on behalf of the customer.

    Pick up service Helsinki Metropolitan Area

    If you can’t bring your car to a return point in person, you can request our pick up service. The transportation costs are charged to your business, so please check in advance if your company accepts the costs. Use this form to request pick up within the Helsinki Metropolitan area.

    Within the Helsinki Metropolitan Area, pick up is possible within 2 business days. Same day pick up can be arranged at extra charge. During transportation, the car gets dirty, so we do not recommend washing before transport. The car is washed at the return point, if necessary.

    Pick up service rest of Finland

    If you can’t bring your car to a return point in person, you can request our pick up service. The transportation costs are charged to your business, so please check in advance if your company accepts the costs. Use this form to request pick up outside of the Helsinki Metropolitan Area.

    Pick up from other countries is possible within 5 business days. During transportation, the car gets dirty, so we do notrecommend washing before transport. The car is washed at the return point, if necessary.

  3.  
    Normal and abnormal wear

    After you return your car, a final inspection is performed by SGS (SGS Inspection Services). Our vehicle return and sales process has been certified by TÜV Nord. The guidelines for normal and abnormal wear are defined separately for passenger cars and commercial vehicles, due to their different uses.

    View our wear and tear guidelines to avoid unpleasant surprises later.

    Wear and tear guidelines passenger cars
    Wear and tear guidelines commercial vehicles

Returning point for leasing cars

Nuolitie 10, 01740 Vantaa
Tel: 020 7420 840

Would you like to redeem your company car at the end of the contract period?

Did you know that you can redeem the company car you use for yourself? If you are interested in redeeming your familiar car, of which you know the history, please email us on the address below.The car can be redeemed no earlier than 30 days before the planned expiration date of the lease contract.

Redemption is an easy and hassle-free way to buy a car for yourself. If necessary, affordable financing is also provided through us.

Would you like to buy an old leasing car for yourself?

Did you know that CarNext.com by LeasePlan offers a top range of high quality used cars? See the cars.

Want to know more about LeasePlan? Get in touch!

Cell Phone_L

0207 420 900

On weekdays, from 8:00 to 16:00.

Call us
Leaselan contactblock icon

Email us

asiakaspalvelu@leaseplan.com

Press here