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Your most common questions. Our answers. In one place.

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Arrow downWhat payment options are there?

The payment method is initially discussed and decided on during the development of the contract. 

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Arrow downWhy is the amount on my first invoice higher than the agreed monthly rate?

If the lease car was not delivered from the first day of the month but, for example, from the 15th of the month, then there is a 'broken' period. You will then receive an invoice where the remaining days of the first month plus the entire following month are charged. In this example, you pay for two weeks plus one month's lease rate. You will find the calculation in the invoice. After this pay the agreed lease rate monthly.

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Arrow downWhen will I receive an invoice?

All our customers receive invoices on a monthly basis. Normally Standard Lease invoices (monthly rental) are sent at the beginning of each month and Pass on invoices (traffic fines, toll charges, etc) in the middle of every month.

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Arrow downWhat should I do when my invoice is incorrect?

Please call the telephone number stated on the invoice or send an email to accountsreceivable.lpae@LeasePlan Emirates.com.

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Call us on +971 2 404 6444

From Sunday until Thursday between 09:00 and 17:00.

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