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Frequently asked questions
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My LeasePlan account
Questions
How do I create a My LeasePlan account?
When your new vehicle is activated in our systems an e-mail with the login details will be sent to the e-mail address that were registered when ordering the car.
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I don’t have my new registration number in the app, why?
If you have changed car, both cars can be active under a period. You can change registration number in the square up to the right. You might have to logoff and logon again for the update.
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How can I change my personal details?
You can change most personal information in your My LeasePlan account yourself. However, you may need to contact your fleet manager or LeasePlan directly to update some details.
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Contact the customer support
Self-service portal
Most cases can easily be handled in our self-service portal. You can for example book service, administrate your fuel cards, report mileage and find useful documents.
Call LeasePlan: 08-470 26 00
Our regular opening hours are Monday to Friday between 08:30 and 17:00.
The road assistance is available every day, around the clock.
The road assistance is available every day, around the clock.
Write to us
Send a message to customer service. Our ambition is to get back to you within two working days. If your inquiry is urgent, please do not hesitate to call our Customer Service at 08-470 26 00.
LeasePlan office Sweden
Make an appointment to visit our office.
LeasePlan Sweden
- Råsundavägen 4
- 169 67 Solna
- Sweden
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