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Frequently asked questions

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Arrow downI have forgotten my password, what should I do?

Click on the button “Forgot Password” and you will receive a new, temporarily password.

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Arrow downI have a problem logging into the app from my smartphone, what is the problem?

It might be that there is an extra space in your email at the login, which is common when using a phone from Samsung. Please remove the extra space and try again.

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Arrow downWhat is my password to the app?

The password is the same as the one you have for My LeasePlan.

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Arrow downI have forgotten my username or password for My LeasePlan. What should I do?

Your username is always a valid email address. It's often a business email linked to your car. If you've forgotten your password you can request a new password via the login page for My LeasePlan. Just click 'forgot password'.

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Arrow downI have asked for a new password, but do not receive any e-mail, why?

The reason might be that we have another e-mail address in our system than the one you are using. Please contact LeasePlan at 08-470 26 00 or minbil@leaseplan.se for verification and adjustment.

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Contact the customer support

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Self-service portal

Most cases can easily be handled in our self-service portal. You can for example book service, administrate your fuel cards, report mileage and find useful documents.

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Call LeasePlan: 08 470 26 00

Our regular opening hours are Monday to Friday between 08:30 and 17:00.
The road assistance is available every day, around the clock.

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Write to us

Send a message to customer service. Our ambition is to get back to you within two working days. If your inquiry is urgent, please do not hesitate to call our Customer Service at 08-470 26 00.

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We want you as a customer or driver to be satisfied with us. That is why we take your feedback very seriously. Register your feedback by clicking on the below button. We will then get back to you. 

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LeasePlan office Sweden

Make an appointment to visit our office.

LeasePlan Sverige AB

Råsundavägen 4 169 67 Solna

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