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Frequently asked questions

Keeping you on the move with useful information about LeasePlan's services.

Your most common questions. Our answers. In one place.

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Arrow downHow do I use ChargeNet public charging stations?

To use the ChargeNet stations, plug in your EV, swipe your LeasePlan-supplied RFID Fob on the charger and press start.  Please ensure that your EV is turned off as some will not initiate a charge while switched on. There are instructions are printed on the front panel of each of the ChargeNet chargers.

ChargeNet DC stations are tethered with Chademo and CCS cables so you won’t need to bring your own.  However, it’s different for AC chargers. You will need to supply your own cable at AC Chargers as they are not tethered due to NZTA regulations.

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Arrow downWhere can I charge my vehicle?

There are a wide range of options available to charge your EV.

Home - You can charge at home with Mode 2 or Mode 3 charging – and it is strongly advised to have your home wiring checked and certified before you start. Mode 2 is using an in-line EVSE control box as part of the EV’s dedicated charging lead that is supplied with the EV, plugged in to a normal outlet. The Worksafe guidelines recommended home charging option is Mode 3, where a dedicated EV charging wall box with control electronics is built in. Make sure you check your employer motor vehicle policies before deciding how to charge a work EV at home.

Public - LeasePlan’s partnership with ChargeNet provides access to a public network where you can access ‘fast chargers’ or ‘rapid chargers’ that will allow you to charge up to 80% in as little as 15-20 minutes, for smaller-range EVs, and an hour for some of the long-range EVs currently on the market. View locations of charging stations on our Supplier Finder.

Work – Check your workplace policies to see if you have access to chargers when the car is parked at the office.

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Arrow downHow long does charging take?

Charging time will vary depending on the charger used and the EV model as there are many factors to consider when estimating charging times.

On the public network, ‘fast chargers’ or ‘rapid chargers’ will allow you to charge up to 80% in as little as 15-20 minutes for smaller range EVs and an hour for some of the longer range EVs.

Other dedicated EV charging stations can take 1-4 hours – including those that can be installed at home or workplaces.

If you are using the charging lead with an inline EVSE control box (the one that comes with your EV) and plugging it in to a normal wall socket, it will take up to 8-10 hours.

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Arrow downHow much does EV charging cost?

There are variables if you charge at home, or use a public charge network, and electricity prices may vary on location and time of use. But for an initial comparison, the cost for charging an EV for an average Kiwi driver is equivalent to paying 40c a litre for petrol.

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Arrow down What is an RFID fob?

An RFID fob is a plastic tag that is connected to a registered account and allows you to charge your vehicle at a ChargeNet station.

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Arrow downWhat happens if I lose my RFID fob?

Please contact us 0800 LEASEPLAN (0800 532 737). We can arrange a new fob for you.

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Arrow downHow do I pay for my charging session when charging at a ChargeNet public charging station?

You don’t have to pay out of your own pocket when you use an RFID fob supplied from LeasePlan. Your employer will be sent an invoice when you use a ChargeNet public charging station.

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Arrow downThe ChargeNet public charging station is displaying ESTOP, what do I do?

Should the ESTOP error message appear there is an easy solution.

The station will start a check to ensure everything is operable and there wasn’t a major fault that lead to the activation of the emergency button.  Once the check is completed, which will take around 5 minutes, the station be ready to be used.

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Arrow downI’m at a ChargeNet public charging station and my charging session won’t start

If it won’t start the response will depend on the type of station in the Chargenet network – Veefil or ABB.

Veefil Stations

If you successfully connect the station to your vehicle, the app symbol and stop symbol will be highlighted.

ABB Stations

If you still can’t start the charge, please call ChargeNet on 0800 2 CHARGE (0800 224-274)

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Arrow downWhat should I do if the cable won’t release from my vehicle at a ChargeNet public station?

ChargeNet stations don’t let you unplug when you are charging. Please ensure the replace headset icon is flashing before unplugging.

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Arrow downAt a ChargeNet station, why does the max charge stop at 95%?

The speed of EV charging slows considerable after the battery is charged to 80%. ChargeNet charges on a cost per minute basis so the cost effectiveness of charging is reduced over 80%. ChargeNet have decided not to allow charging above 95% as this is so slow to deliver and uneconomical.

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Arrow downWhat guidance can you provide for EV etiquette?

To make sure you are being respectful of your fellow EV drivers

If you have any questions, please reach out to LeasePlan on 0800 LEASEPLAN (0800 532 737).

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