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Q: What can I do in the Oficina online?

With [Oficina online](targetSelf:https://www.leaseplan.es/page/login-page), you have 24/7 access to your personal account, so you can quickly and easily arrange everything you need for your car. - Report damage - Schedule maintenance, MOT, and tyre change appointments - Submit declarations - Request a fuel card. - Download an authorisation and green card - Update your personal information

Online customer support

Browse our frequently asked questions to get the answers you need, fast.

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How often does my vehicle need servicing? You can find this information in the Vehicle Maintenance Handbook or at the Online Office.Where can I consult the list of service and repair garages? To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.Do I need to physically carry the insurance receipt with me? It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.How can I lodge an insurance claim? Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.How do I return a vehicle? To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost. For the proper return of a vehicle, you can [check the guide here](targetSelf:/en-es/my-lease-car/return-your-car/).

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Questions

How do I access Oficina Online?

As soon as you become a LeasePlan driver, we will send you your access details to the Oficina Online

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What can I do in the Oficina online?

With Oficina online, you have 24/7 access to your personal account, so you can quickly and easily arrange everything you need for your car.

Report damage
Schedule maintenance, MOT, and tyre change appointments
Submit declarations
Request a fuel card.
Download an authorisation and green card
Update your personal information

Did this answer your question?

Happy to help!

Please feel free to

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Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.

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