FAQ
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FAQ's
Accidents and damage
Questions
What should I do if my vehicle is broken into?
- In the event of theft or damage caused by burglary, first report the incident to the police: www.polizei.ch
- Then notify LeasePlan on 0800 845 650 and send us the accident report. If you are not insured through LeasePlan, please also notify your insurance company.
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What should I do in the event of an accident and/or damage where another vehicle is involved?
- Fill out a European accident report You will find the European accident report in your glove compartment.
- Take a photo/photos of the other vehicle, including the licence plate.
- Report the accident and please send the accident report to insurance@leaseplan.com.
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What should I do in the event of an accident and/or damage where no other vehicle is involved?
- Please send the accident report to insurance@leaseplan.com
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Who should I call if my vehicle has broken down?
- LeasePlan 24-hour assistance
- If your vehicle has broken down, our LeasePlan Road Assistance is available around the clock to assist you. Call 0800 845 625 (from Switzerland) or +41 44 746 77 (from abroad).
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Will an accident affect my monthly costs?
Your monthly costs are not affected if you've been involved in an accident – the claim is handled by the insurance company. If it is determined that you were at fault, you may be charged an excess.
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Contact us
General inquiries | 044 746 63 63
You can call us from Monday to Thursday between 7.30 a.m. and 5.30 p.m. and on Friday from 7.30 a.m. to 5.00 p.m. on 044 746 63 63.
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