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Frequently asked questions

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Arrow downCan I load with the app?

Yes, you can recharge using the app without carrying the recharge card. Select the desired charging station, socket and press "Start charging".

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Arrow downI have an electrical vehicle today / will get my new electric car shortly, can I get a charging card via LeasePlan?

To be able to use LeasePlan's EV-solution, your employer needs to sign an additional agreement. If your employer chooses not to use our solution, we do not have the opportunity to deliver a charging card.

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Arrow downHow does the charging card work?

The charging card is activated by adding the app and is ready to be used immediately. In the app you can see all charging stations the charging card works with as well as price, availability, and address of the charging station.

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Arrow downI have lost my charging card, where can I get a new one?

You can block the charging card through the app and then contact LeasePlan customer support at 08-470 26 00, and they will order a new one for you. Alternatively, call LeasePlan Charging's dedicated customer support (currently English-speaking only) +46 8 5250 2804 and select Button Selection 2 to access the support card.

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Arrow downMy charging card does not work when charging at a public charging station. What do I do?

If there is a problem with the charging card, you can turn to LeasePlan Charging's dedicated customer support (currently only English speaking) at 08 5250 2804 and select button choice 2 to get the support for the charging card.

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Arrow downWhich app should I download? How does it work?

The app is called LeasePlan Charging and is available in AppStore and GooglePlay. In the app you can see all charging stations as well as price, availability, and address of the charging station. You can navigate to the address by touching the car icon. You can also recharge using the app without carrying the recharging card.

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Self-service portal

Most cases can easily be handled in our self-service portal. You can for example book service, administrate your fuel cards, report mileage and find useful documents.

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Call LeasePlan: 08 470 26 00

Our regular opening hours are Monday to Friday between 08:30 and 17:00.
The road assistance is available every day, around the clock.

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Send a message to customer service. Our ambition is to get back to you within two working days. If your inquiry is urgent, please do not hesitate to call our Customer Service at 08-470 26 00.

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