If your lease car is damaged, you need to report it to LeasePlan within 48 hours. You can easily report damage through our digital claim form.
In most cases of unilateral damage, you don’t need to submit a European damage claim form. If you do need to submit the form, we will contact you.
In all cases of two-sided damage, you will need to submit a damage claim form. Complete the form on the spot with the counterparty. If you don’t have a claim form with you, exchange contact information. You can also fill in a digital form and add the counterparty contact information to your claim.
Use your phone to take photos of both vehicles. Make sure to document the counterparty’s registration plate. You can add these photos to your damage report.
Damage by an unknown counterparty
Was your car damaged by burglary, vandalism or an unknown counterparty? Please report this to the police as soon as possible.