How can we help?
Frequently asked questions
Please select a topic
Questions
I have maintenance cover but I've been charged for work?
For details of what's included in our maintenance package, see FAQ "What does maintenance cover include?" We have a handful of exclusions for vehicle maintenance and you'll be recharged for any costs incurred on these exclusions.
These include:
- Repair or replace parts where there's driver error, damage or negligence (including misfuelling and frost damage).
- Tyre damage from misuse. This includes bulges or tyre wall damage from kerbing which will be repaired or replaced but the costs will be recharged.
- Repairs from accidents (whether at fault or not), impacts, vandalism, theft or misuse as this should be covered by your insurer.
- Missing or broken items such as badges or wheel trims.
- Vandalised or stolen wheels, tyres or mechanical parts as this should be covered by your insurer.
- Lubricants, AdBlue or fluid top-ups between service intervals.
- Vehicle glass.
- Adding or removing artwork or lettering.
- Washing, frost damage, valeting or waxing.
LeasePlan approved garages and tyre fitters must be used, and all work has to be authorised by LeasePlan before it begins.
Get in touch with us
Email us
Email us and we will be in touch