Reporting damage
If your lease car is damaged, you need to report it immediately to the Police (call 999) and LeasePlan. You can easily report damage to LeasePlan by calling 800-DRIVER (800-374 837). You are also required to obtain police report for all known and unknown damages and share a copy with LeasePlan.

Damage by an unknown counterparty
Was your car damaged by burglary, vandalism or an unknown counterparty? Please report this to the police as soon as possible. Obtain a police report and share a copy of it with LeasePlan. Contact 800-DRIVER (800-374 837) and we will assist you.

Is your car too damaged to drive? Call LeasePlan immediately. Make sure you, any passengers, and if possible the vehicle, are in a safe location. Call 800-DRIVER (800-374 837). You can reach a LeasePlan employee on this number at any time 24/7.

I need immediate assistance
Is your car damaged or broken down and are you unable to continue driving? Call LeasePlan immediately at 800-DRIVER (800-374 837).

Make sure that you, your passengers and the car are in a safe location. Call 800-DRIVER (800-374 837). You can reach a LeasePlan employee on this number any time 24/7.

I don't need immediate assistance
If your car is at home, won't start and you don't need immediate assistance, contact us here 800-DRIVER (800-374 837) and report the problem. 

First, report any major damage to the Police (call 999) and obtain a Police Report. If required, we can assist you with that. For minor damages, a Police report is not required. Call our contact centre at 800-DRIVER (800-374 837) in case you need guidance and to schedule a repair appointment.

If your car has been stolen please contact the police immediately. You must also report the theft to LeasePlan via 800-DRIVER (800-374 837).

If someone breaks into your car, we always recommend that you report it to the police. If the car is damaged, ensure to obtain a police report and share it with us. Call us at 800-DRIVER (800-374 837) for assistance.

If necessary, we may provide a replacement car while yours is being repaired. Please check your lease contract or car arrangement for coverage and any exceptions.

It is not possible to use your fuel card with the replacement car, as the fuel card is linked to the vehicle registration number.

A replacement car is temporary and meant to keep you mobile for a short period of time. For this reason, it may differ in class from your lease car.

You can easily schedule or change a maintenance appointment via by calling 800-DRIVER (800-374 837) or using our WhatsApp Chatbot assistant. If you're not sure when you would like to reschedule for, simply cancel your appointment and make a new one later.

In most cases, we pay for the maintenance. You can find out whether maintenance is covered in the terms and conditions of your contract. 

You can use our WhatsApp Chatbot or call 800-DRIVER (800-374 837) to schedule or change an appointment for a tyre change. If you need to change your appointment but are not sure when you would like to reschedule for, simply cancel your appointment and make a new one later.

Whether or not you are entitled to a replacement vehicle depends on your lease agreement. 

To make an appointment simply get in contact with us via our WhatsApp chatbot assistant or call 800-DRIVER (800-374 837). If you would like to reschedule your appointment that's not a problem. Contact us to reschedule and we'll arrange a new appointment that suits you. If you're not sure when you can find time you can contact us to cancel your appointment and make a new one later. 

Close to the registration expiry date of your vehicle, LeasePlan will contact you and arrange the passing of the vehicle. You do not need to worry about anything.

Fuel cards have to be requested separately. Please discuss this with your company fleet administrator or contact the Account Manager for your company at LeasePlan for further details.

Where you can refuel depends on the type of fuel card you have and the agreements your employer has made with LeasePlan. If you're not sure you can check with your fleet manager or in your lease agreement.

If you've forgotten your fuel card, please pay in cash or with your private debit or credit card. 

You can find out the general terms and conditions of your car arrangement from your employer or in the lease agreement you received from us.

Your company's car policy determines who can drive your lease car. LeasePlan Emirates requires that any driver must have a valid driving license. 

You can discuss contract changes with your LeasePlan Account Manager if you're the contract holder within your company.

If you want to extend your contract, either discuss the options with your fleet manager or with your contact within LeasePlan if you are the contract holder. 

Yes, LeasePlan Emirates will deliver the car along with a valid registration card.

The payment method is initially discussed and decided on during the development of the contract. 

If the lease car was not delivered from the first day of the month but, for example, from the 15th of the month, then there is a 'broken' period. You will then receive an invoice where the remaining days of the first month plus the entire following month are charged. In this example, you pay for two weeks plus one month's lease rate. You will find the calculation in the invoice. After this pay the agreed lease rate monthly.

We will let you know via email in case you have received a fine. You can also see details of any fines you may have incurred on the web portal of the traffic authorities of each Emirate.

Whether you have a deductible depends on the agreements made with the contract holder. For more information, see your car scheme or lease agreement. Is a deductible applicable? This is then settled with the contract holder. 

At the end of the lease to return the leased vehicle, please contact LeasePlan Emirates directly at (02) 404 6444 during working hours (Monday to Friday from 9 am to 5 pm). We will send one of our drivers to collect the vehicle from your preferred location. Please note that we require at least a 48-hour prior notice to schedule the collection of your vehicle.

Yes, it is possible to buy your leased car at the end of lease. Kindly contact LeasePlan Emirates for more info at (02) 404 6444 during working hours (Monday to Friday from 9 am to 5 pm).

The following checklist will help you to ensure the lease vehicle return experience is hassle free.

Link to checklist 

At the end of the lease to return the leased vehicle, please contact LeasePlan Emirates directly at (02) 404 6444 during working hours (Monday to Friday from 9 am to 5 pm). Please note that we require at least a 48-hour prior notice to schedule the collection of your vehicle.

Please contact LeasePlan Emirates directly at (02) 404 6444 during working hours (Monday to Friday from 9 am to 5 pm) and our team will do our best to assist you.

We recommend that you contact LeasePlan at (02) 404 6444 during business hours (Monday to Friday from 9 am to 5 pm) to request a test drive.

The type of car you can order depends on your employer's agreements. Please check with them to see which range of cars you can choose from.

To change your delivery time and date please contact LeasePlan at (02) 404 6444 during business hours (Monday to Friday from 9 am to 5 pm) at least 48 hours prior to the scheduled delivery of the vehicle.

Please contact LeasePlan directly at (02) 404 6444 during business hours (Monday to Friday from 9 am to 5 pm). 

For quick answers and helpful advice, you can reach us in various ways.

Call (02) 404 6444 from Monday to Friday between 9 am and 5 pm for general inquiries or our 24/7 maintenance hotline at 800-DRIVER (800-374 837). Our team is available to talk with you during office hours, and for out of hours emergencies. Or simply send an email to contact@leaseplanemirates.ae and we'll reply within 1 business day.

If the damage is minor and you can still drive the car safely, then repairing it might not be necessary. You can organise a damage assessment by calling 800-DRIVER (800-374 837).

You can find out when the car needs maintenance in the instruction booklet of the lease car. Please note that for a brand-new car, the first maintenance is usually due after the first 4,000 km.

Your fuel card is linked to your car and can't be used for other cars.

The cost of your lease is determined by the services included. Please check your lease agreement or quotation for specific details.

Yes, it is possible to terminate your lease contract earlier than agreed, but this may result in additional costs. Check with your LeasePlan Account manager or review the conditions in your lease contract.

An orange card is a document that confirms your domestic car insurance policy is valid in Oman. It is mandatory when you travel to Oman with the leased car.

All our customers receive invoices on a monthly basis. Normally Standard Lease invoices (monthly rental) are sent at the beginning of each month and Pass on invoices (traffic fines, toll charges, etc) in the middle of every month.

If you would like to dispute a fine, please contact the authority who issued it.

We will schedule the repair for you at a convenient time. Call us at 800-DRIVER (800-374 837) or request an appointment through the WhatsApp chatbot (800-DRIVER (800-374 837)).

Yes, but only to Oman. Before you take your lease car abroad, make sure you get a written authorisation from LeasePlan Emirates by contacting us at 800-DRIVER (800-374 837). LeasePlan Emirates will provide you with the Orange card (Insurance Certificate covering Oman) based upon your request. Orange card is provided with the applicable charges mentioned in the lease agreement.

You can request a new vehicle registration card from LeasePlan Emirates. You will receive it within 7 business days. Depending on your signed agreement there could be an additional charge to be paid to LeasePlan Emirates for the replacement.

Please call the telephone number stated on the invoice or send an email to accountsreceivable.lpae@leaseplanemirates.ae

You should notify LeasePlan immediately at 800-DRIVER (800-374 837). 

All vehicles leased to clients by LeasePlan Emirates are insured. To understand in detail the insurance coverage and terms and conditions, kindly refer to the agreement with LeasePlan Emirates and details of the insurance policy published in the My Company Car section on LeasePlan Emirates’ website.

Vehicle insurance is taken care of by LeasePlan Emirates within the geographical area of UAE. Upon the request from the customer, additional coverage for Oman may also be provided with applicable charges. Kindly contact your Account manager to get more information about the process and charges for getting Oman coverage.

In case of glass damage, you need to obtain a Police report and contact LeasePlan at 800-DRIVER (800-374 837). Our team will assist you.

Please refer to the insurance coverage details published in the My Company Car section of LeasePlan Emirates’ website.

Call us at 800-DRIVER (800-374 837) and our team will assist you. We are available 24/7.