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Frequently Asked Questions
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Payments
Questions
How can I change my direct debit date?
Please let us know using the contact icon on the bottom right of the screen and we'll send you a Direct Debit mandate for you to complete with the changes you need.
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How can I change the bank details on my direct debit?
Please request this using one of the contact methods below and we'll send you a direct debit mandate for you to complete with the changes you need.
If you just want to change the date we take the payment, see 'How can I change my direct debit date?'.
When will my payments be taken?
Your invoice will confirm the date on the top right hand corner of the page and you can check this and view previous invoices in the Contracts section.
If you're on a Contract Hire Agreement, you'll only have one monthly invoice after the vehicle is first delivered to you and the contract is set live.
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