Are you stranded with your vehicle?
If your vehicle breaks down or isn’t roadworthy as a result of an accident or other damage, call our central driver hotline: +49 211 91358221. You can reach us at any time of the day or night from Germany or abroad.
We’ll organise the recovery service, a replacement vehicle and, if necessary, book you into a hotel.
Then we will need you to send us your (accident) damage report (see below).
Do you want to report (accident) damage?
Even if your vehicle can still be driven after the (accident) damage, we need you to send us an online damage report via the LeasePlan Online portal so that we can organise the repairs quickly and document everything properly.
With LeasePlan Online access:
Without LeasePlan Online access:
Edit an existing damage report:
Do you need a replacement vehicle while the repairs are being performed?
If you need a replacement vehicle while the repairs are being done let the repair facility know when you make the appointment. You can also call our central driver hotline after making the appointment for repairs on central driver hotline: +49 211 91358221 to book a rental car.
Due to the legal obligation to mitigate damage, we would like to inform you that a rental car cannot be driven on weekend days if your vehicle is still roadworthy and operational, because the other party’s insurance company will not pay any costs in that connection.
The average distance driven in the rental car should not be less than 25 km/day. Also, the rental car must be one rental car class lower than the rental car class for your vehicle, otherwise the insurance company is entitled to make deductions.
