Privacy Statement

Last updated: 17-5-2021

LeasePlan is committed to protecting the personal information processed by us. Compliant privacy and information security practices are therefore integral components of LeasePlan’s Services, corporate governance, risk management and overall accountability. We only process such personal information as is necessary for our business activities and the provision of the LeasePlan Services.

LeasePlan Privacy Pledges

Whenever and however we process your personal information:

This Privacy Statement informs you of our privacy practices. Please visit the local version of this Privacy Statement in the country you are using LeasePlan’s Services, as to be found on the local website of a LeasePlan leasing entity.

Please read this Privacy Statement carefully so you understand how we collect and use your personal data.

1. Scope of this Privacy Statement

This Privacy Statement (“Statement”) describes our policy regarding the processing of personal data collected from:

I. Website visitors/users (“Website Visitors”); II. Business Clients (“Clients”); III. Clients’ employees/Drivers (“Drivers”); IV. Private lease clients (including one-person businesses) (“Private Lease Clients”); V. Private buyers of used vehicles (“Private Buyers”); VI. Professional buyers of used vehicles (“Traders”); and VII. Suppliers of goods and services (“Suppliers”). (or individual and company prospects, in any of the above categories).

We collect and use your personal information we receive via registration on our website, our various vehicle and fleet leasing, management, and driver mobility services and in our business activities, as further described in Section 1 (“Services”).

This Privacy Statement does not apply to the following affiliates and/or services:

Or to the services provided by these affiliates, which are governed by separate privacy statements.

Please also note that any processing of your personal information via our telematics services will take place under the applicable Telematics Privacy Statement. Other specific services may be subject to specific privacy statements.

Responsibilities of Business Clients Insofar as Clients in their capacity as employers have access to personal information of their employees, the Client is the data controller responsible for the processing and use thereof in such capacity. This Privacy Statement does not apply to the processing and use of personal information of employees by Clients (employers).

2. Who we are

The LeasePlan Portugal is the company responsible for the processing of your personal information (data controller): Lease Plan Portugal – Comércio e Aluguer de Automóveis e Equipamentos Unipessoal, Lda., Lagoas Park, Edifício 6, 2740-244 Porto Salvo

LeasePlan Corporation N.V. and LeasePlan Global B.V., will sometime be joint data controllers: Address: Gustav Mahlerlaan 360, 1082 ME Amsterdam, the Netherlands LeasePlan Portugal and LeasePlan Corporation N.V. and LeasePlan Global B.V. are jointly called “LeasePlan” and “we”, “our” or “us”.

3. How we collect your data

LeasePlan and our service partners collect personal data in various ways, which include

We process your personal information when you initiate the procurement process via our online services by registering on our platform.

Information is gathered both online and offline that allows us to initiate the contract, particularly to evaluate and approve the leasing procedure, or to ensure compliance with the regulatory procedures to which LeasePlan is subject.

We need to collect personal information to start the contract provide the requested Services to you or to handle queries, questions, comments, complaints related to our Services. If you do not provide the information requested, we may not be able to start the contract, provide the Services or respond to your request. If you disclose any personal information relating to other persons directly to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information under this Privacy Statement.

Monitoring of communications Subject to applicable laws, we will monitor and record calls, email, text messages and other communications we have with you. We do this for compliance with regulatory rules, self-regulatory practices, or procedures relevant to our business, to prevent or detect crime, to protect the security of our communication systems and procedures, and for quality control and staff training purposes.

According to the legislation in force, telephone calls, emails, text messages and any other communications with us, will be recorded and monitored to ensure compliance with regulatory requirements and procedures relevant to our business, to prevent and detect crime, protect the security of our communications systems and procedures, and for quality control and staff training purposes.

For example, where we are required by a regulator to record certain telephone lines () we will do so. In addition, where appropriate and having regard to data protection law, our monitoring will be to check for inappropriate content in communications. In limited and specific circumstances we may conduct short term carefully controlled monitoring of your activities where this is necessary for our legitimate interests or to comply with a legal obligation. We may do this for instance where we think fraud or other crime is being committed, where offenses are suspected and where the monitoring is proportionate to the disciplinary offense, or where we suspect non-compliance with anti-money laundering regulations to which we are subject. Telephone calls may be recorded for these purposes.

4. For which purposes we use your data

4.1 Data regarding website visitors

4.2 Data regarding clients

4.3 DATA PERTAINING TO DRIVERS (Employees of our Clients).


4.5 Data pertaining to private buyers of used vehicles.

4.6 Data pertaining to professional buyers of used vehicles (Traders).

4.6 Data pertaining to professional buyers of used vehicles (Traders).

5. Sharing data with third parties

In addition to what is indicated for each purpose above regarding sharing of personal information, we may also share personal information:

We also use and disclose your personal information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:

6. International transfer of personal data

Due to the global nature of our organization and Services, your personal information may be stored and/or processed in a country other than the one you reside in.

Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as, such as through LeasePlan’s own Binding Corporate Rules or through contractual arrangements put in place with third parties. You may obtain a copy of these measures by contacting us via the contact form.

7. Security and retention

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the [Contact details](targetBlank: ) provided in this Statement.

8. Children’s privacy

Our Services are not directed at individuals under the age of 18.

9. Your rights and contacting us

Your rights

If you would like to request to review, correct, update, suppress, restrict or delete your personal information processed by us, object to the processing of personal information, to object to automated decision making or if or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us via the contact form. We will respond to your request consistent n accordance with applicable law.

In your request, please make as clear as possible what personal information your request relates to. For your protection, we will only implement requests with respect to the personal information associated with the particular email address as you indicated in the contact form, and we may request you to provide verification of your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event within any applicable legally required timeframes.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

Questions? If you have any questions or complaints about this Statement, please contact us via the contact form.

Because email communications are not always secure, please do not include sensitive information in your emails to us.

Additional information regarding the EEA You may also:

10. Changes to this Privacy Statement

We may change this Statement at any time. Please take a look at the “Last Updated” legend at the top of this page to see when this Statement was last revised. Any changes to this Statement will become effective when we post the revised Statement on the Services. Your use of the Services following these changes means that you accept the revised Statement.