At ALD Automotive | LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!

Job Position: Business Excellence Manager

Objective of the role

Business excellence supports the country to realize it’s company goals. It translates global business priorities into local KPIs and action plans in the country. It embeds relevant management methodologies and tools, provides training, and establishes a culture of continuous improvement in the entities. It supports entities in optimizing processes in order to improve service levels and achieve sustainable efficiencies that enable the company to scale the business effectively. It leads local projects to analyze and improve performance.

Areas of responsibilities

• Supporting a key area of the global Business Excellence Transformation team, building relevant capabilities & methodologies (e.g.: LEAN, Problem Solving), achieving global results and establishing a continuous improvement culture across the company;

• Collaborate with senior management to align business excellence initiatives with the overall strategic goals and objectives of the organization

• Identify and analyze existing business processes to understand their efficiency, effectiveness, and areas for improvement. Evaluate the potential for automation in order to streamline and optimize workflows. Define process requirements and/or process re-engineering opportunities and translate them to ICT requirements if necessary

• Establish and create process maps to ensure consistent service delivery and client experience. Develop and implement key performance indicators (KPIs) to measure and monitor the performance of various business processes. Analyze data to identify areas for improvement.

• Establish and maintain the Business Process Architecture and Process Documentation in line with the Group and local standards

• Coaching and supporting Senior Management to implement key Business Excellence methodologies and management routines and to establish a culture of high performance and continuous improvement.

• Roll-out the Lean program implementation, providing support to project managers for selected Lean projects, assisting in the Definition, Measurement & Analysis stages of the DMAIC cycle. Champion the use of Lean Six Sigma methodologies and tools

• Provide training to employees on business excellence principles and methodologies. Foster a culture of continuous improvement and innovation within the organization.

• Identify improvement opportunities using new technologies (RPA, etc.)  and drive the analysis & implementation together with the business owners

• Work closely with the Customer Experience Manager to align on VoC and VoB and the process improvements plan

• Develop and implement change management strategies to facilitate the adoption of new processes and technologies. Address resistance to change and ensure smooth transitions. Implement change management processes to facilitate smooth transitions during organizational changes.

• Ensure effective communication and teamwork within the department / area and between departments / areas. Apply situational leadership and ensure staff engagement.

• Display a global mindset by liaising and aligning with Headquarters regarding Business Excellence and best practices.

• Adhere to all local and global company policies and procedures.

• Act as a Business Consultant to the Management Team and to the Process Owners by promoting Lean Thinking approach

Competencies:

Challenge the business in the identification of process improvement and ensure an adoption of Lean practices across the business to reduce variation within the processes and waste.

Personal characteristics:

• Strong analytical skills & Structured thinker

• Ability to lead and motivate cross-functional teams

• Strong project management skills with the ability to manage multiple projects simultaneously.

• Excellent communication & presentation skills

• Ability to engage with, influence people and steer them towards results, without formal authority

• Project & change management skills

• Ability to manage complex stakeholder environments

• Results-oriented with a commitment to achieving organizational objectives

• Readiness to learn and develop

Education & experience:

• University degree in Engineering or Business Administration

• Lean Six Sigma Black Belt

• Experience in BI tools like Tableau, Power BI, QlikView, or similar platforms
• In-depth knowledge of automation tools and technologies.
• Proven work experience in process management or business process trans
• formation and automation.

Languages:

• English (Fluent, verbally and written)

IT Applications:

• MS-Office incl. MS Project and PowerBI

• Business process modelling and analysis tools (like Plant Simulator, Bisagi , ARIS, Visio)

• JIRA, Confluence

Why ALD Automotive | LeasePlan?  

With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. 

At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.