LeasePlan guarantees disinfection of its customers' vehicles at no additional cost  

LeasePlan, the national leader in the car-as-a-service and mobility solutions market, knows that its customers are starting to get back on the road after a long period of confinement due to COVID -19, and that the safety of people needs to be ensured, namely with regard to the disinfection of vehicles after any intervention (tyre change, maintenance, collision, etc.).

June 1, 2020

Therefore, and in order to keep customers calm about complying with the rules of the General Directorate of Health, LeasePlan has established an agreement with its preferred network of workshops that guarantees customers that their vehicles are disinfected after an intervention, at no cost, as long as the scheduling is carried out in the preferred workshop network, through the company's digital channels: App LeasePlan Portugal, oficinafacil.leaseplan.pt website or, alternatively, by e-mail servico.cliente@leaseplan.com or contacting LeasePlan through the Customer and Driver support line: 800 20 42 98.

So that everything goes smoothly and there are no last-minute surprises, customers should always contact LeasePlan first before scheduling their intervention to make sure that they use the preferred network of workshops and, thus, avoiding costs of disinfecting the vehicle. All preferred suppliers are aware of the health protocols and what additional hygiene precautions they should take, such as the use of gloves and the disinfection of keys, steering wheel and gearshift, as well as the use of seat covers.

This is a very special time when companies have to be alert to customers' concerns and prepare effective responses that give them security. By ensuring that vehicles are disinfected after interventions, we are not only ensuring that DGS standards are being met, but also reassuring customers that need to take their vehicles to the workshop. At LeasePlan we believe that we all have an active role in maximizing security within the new normality.

Pedro PessoaLeasePlan Portugal Commercial Director