When the time comes to return your car, please follow the instructions below:

1. Preparing for return
   • Check that the car is clean and remove all your personal belongings and remove personal data from the navigation and phone systems.
   • Get together everything that originally came with the car, namely: the original keys, the Single Vehicle Document and the MOT Certificate.
2. Two ways of returning your car

   Return by appointment This method allows you to return vehicles more securely.

   Arrange the delivery of your car at one of the Ayvens Welcome Centres or collection centres. Waiting for you will be an SGS expert to record any damage, in accordance with the Fair Wear and Tear manuals. And to clear up any questions you may have.

   Choose and arrange the delivery of the car

   Collection of the vehicle at the Customer's residence By this method, any damage is recorded after the vehicle has been collected. There is therefore no guarantee of a face-to-face technical assessment. At the end of your contract, fill in the Return Certificate.

   Your car will be collected from the address you specify and transported to a Welcome Centre where it will be checked for any damage. Note that Ayvens does not take responsibility for any damage that may occur during the transport of the vehicle.

3. Final inspection to check the state of your car

   After return to Ayvens, all vehicles undergo a detailed inspection by an independent and authorised entity, namely the SGS.

   The SGS expert starts by making sure that the vehicle is duly accompanied by all the documentation, keys and other accessories. At the second stage, they will assess the exterior and interior of the vehicle, documenting acceptable and unacceptable damage.

   Check our Fair Wear and Tear rules to avoid unpleasant surprises later. The rules vary depending on the type of vehicle, and there is a manual for each type:

   • Passenger vehicles
   • Commercial vehicles
4. Damage, costs and final report

   The repair cost is fixed according to the price tables for each make. If the total budget is less than €250, Ayvens will not charge you anything. But if it is higher, the amount will be charged in full.

   At the end of the inspection, the SGS expert writes a report on the damage to the vehicle, with the

   types, dimensions and photographic evidence. LeasePlan carries out a final quality control, to make sure that all the rules have been correctly applied. And only then is the report sent to the customer.