Return your Car

Simplicity at the end of your contract

When your contract finishes, it will be time to say goodbye to your car. Follow the tips below to make the process as simple as possible.

Finish your contract or keep the car you drove!

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If you are looking for an used car, why not buy your own car?

The one you already drove and know - and so make a great deal. After all, you know better than anyone how much you took care of him. If you want, you can also buy your car on behalf of a friend or relative.

Problem-free returns in just a few steps

When the time comes to return your car, please follow the instructions below:

  1.  
    Preparing for return
    • Check that the car is clean and remove all your personal belongings.

    • Get together everything that originally came with the car, namely: the original keys, the Single Vehicle Document and the MOT Certificate.

  2.  
    Two ways of returning your car

    Return by appointment
    This method allows you to return vehicles more securely.

    Arrange the delivery of your car at one of the LeasePlan Welcome Centres or collection centres. Waiting for you will be an SGS expert to record any damage, in accordance with the Fair Wear and Tear manuals. And to clear up any questions you may have.

    Choose and arrange the delivery of the car

    Collection of the vehicle at the Customer's residence
    By this method, any damage is recorded after the vehicle has been collected. There is therefore no guarantee of a face-to-face technical assessment.
    At the end of your contract, fill in the Return Certificate.

    Your car will be collected from the address you specify and transported to a Welcome Centre where it will be checked for any damage.
    Note that LeasePlan does not take responsibility for any damage that may occur during the transport of the vehicle.

  3.  
    Final inspection to check the state of your car

    After return to LeasePlan, all vehicles undergo a detailed inspection by an independent and authorised entity, namely the SGS.

    The SGS expert starts by making sure that the vehicle is duly accompanied by all the documentation, keys and other accessories. At the second stage, they will assess the exterior and interior of the vehicle, documenting acceptable and unacceptable damage.

    Check our Fair Wear and Tear rules to avoid unpleasant surprises later. The rules vary depending on the type of vehicle, and there is a manual for each type:

  4.  
    Damage, costs and final report

    The repair cost is fixed according to the price tables for each make. If the total budget is less than €250, LeasePlan will not charge you anything. But if it is higher, the amount will be charged in full.

    At the end of the inspection, the SGS expert writes a report on the damage to the vehicle, with the 
    types, dimensions and photographic evidence. LeasePlan carries out a final quality control, to make sure that all the rules have been correctly applied. And only then is the report sent to the customer.

Return locations

Arrange the return of your car 48 hours in advance on 800 20 42 98.

Carnaxide

Estrada da Outurela 120
2794-052 Carnaxide Ao lado do Parque Holanda | Em frente à SIC

Plan route

Lisboa

Pq. Subterrâneo – Campus da Justiça Avenida Dom João II, Lote 1.08.01C
1990-097 Lisboa

Plan route

Matosinhos

Edifício Olympus, Avenida Dom Afonso Henriques, 1462
4450-013 Matosinhos

Plan route

Alternatively, you can return to BCA Pombal:

EN 237-1. Chã Grande
3100-356 Pombal

Schedule:
Monday to Friday: 9 am - 1 pm | 14h - 17h (except Monday afternoon and Monday).

Note: Experts are only present on Mondays from 10am to 1pm. The service is done on a first-come, first-served basis.

    1.  
      Tip!

      Report any damage as soon as it occurs.  And arrange immediate repair. It's the best way to avoid charges at the end of the contract.

    Do you want to find out more about LeasePlan? Contact us!

    Leaseplan cell phone icon

    Call the LeasePlan Helpline: 800 20 42 98 or +351 214 40 09 10 (abroad).

    We are available Monday through Thursday from 9:00 AM to 5:30 PM. On Fridays, from 09:00 to 17:00.

    Call now