Accidents and damage

The help you need, wherever you are.

If you have an accident, your safety is our top priority.

Use the information below to get the help you need quickly.

Do you need help immediately?

Leaseplan cell phone icon

Call LeasePlan's Support Line.

Dial 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. We are available 24 hours a day, 7 days a week.

Call now

Did you have an accident?

Accidents can happen, however careful you are. If something goes wrong, you only need to make one call to get help.

If you have insurance with LeasePlan

  1. Fill in the Mutual Statement and send the statement to the following email address: sinistros@leaseplan.com.

    How to fill in a Mutual Statement
    Mutual Statement of Automobile Accident

  2. If you are stranded, contact the Support Line on 800 20 42 98 in Portugal, or on 351 21 440 09 10 from abroad, to get travel assistance and a replacement vehicle.

With insurance from another provider

  1. Contact the insurance company's Travel Assistance department.

  2. If this service does not exist, contact the Support Line on 800 20 42 98 in Portugal, or +351 21 440 09 10 from abroad, with the costs incurred being debited.

Reporting Accidents Electronically

You can report the accident to LeasePlan in the driver's area (My LeasePlan). Enter your driver details, go to the 'My services' menu and select 'Report accident'. You can also use the LeasePlan mobile App to report the accident.

If you do not have insurance with LeasePlan, contact your insurer or go to the Portuguese Insurers’ Association e-SEGURNET App home page.

Break-ins and theft

In case of theft or damage due to a break-in, you must report it to the authorities and obtain a police report.

Next, fill in the Mutual Statement and send it, together with the police report, to the following email address: sinistros@leaseplan.com.

If you are stranded, contact the Driver Support Line on 800 20 42 98 in Portugal, or on 351 21 440 09 10 from abroad, to get travel assistance and a replacement vehicle.

Drive-In Assessment

If you have LeasePlan Insurance, you can use the Drive-In Assessment service in the Lisbon and Oporto region (working days between 08:30 a.m. and 11:30 a.m.). This means that, if you have an accident, your vehicle will be assessed in just a few minutes.

To get an Assessment, please call LeasePlan's Support Line (800 20 42 98) and make an appointment. On the day of the appointment, go to the collision centre indicated by LeasePlan and the assessment will be completed within about half an hour.

You can also view the list of garages offering Drive-In Assessment on the Oficina Fácil (Easy Garage) platform.

Do you have any other questions? We are here to help!

Leaseplan cell phone icon

Call 800 20 42 98 (Portugal) or +351 214 40 09 10 (abroad)

Available 24/7 for any emergency.

Call now