Accidents and damage
The help you need, wherever you are.
If you have an accident, your safety is our top priority. Use the information below to get the help you need quickly.
Do you need help immediately?
Did you have an accident?
Accidents can happen, however careful you are. If something goes wrong, you only need to make one call to get help.
If you have insurance with LeasePlan
Fill in the Mutual Statement and send the statement to the following email address: sinistros@leaseplan.com.
How to fill in a Mutual StatementMutual Statement of Automobile Accident
If you are stranded, contact the Support Line on 800 20 42 98 in Portugal (cost-free call), or +351 214 40 09 10 from abroad (call to the national fixed network), to get travel assistance and a replacement vehicle.
With insurance from another provider
Contact the insurance company's Travel Assistance department.
If this service does not exist, contact the Support Line on 800 20 42 98 in Portugal (cost-free call), or +351 21 440 09 10 from abroad (call to the national fixed network), with the costs incurred being debited.
Reporting Accidents Electronically
You can report the accident to LeasePlan in the driver's area (My LeasePlan). Enter your driver details, go to the 'My services' menu and select 'Report accident'. You can also use the LeasePlan mobile App to report the accident.
If you do not have insurance with LeasePlan, contact your insurer or go to the Portuguese Insurers’ Association e-SEGURNET App home page.
Break-ins and theft
In case of theft or damage due to a break-in, you must report it to the authorities and obtain a police report.
Next, fill in the Mutual Statement and send it, together with the police report, to the following email address: sinistros@leaseplan.com.
If you are stranded, contact the Driver Support Line on 800 20 42 98 in Portugal (cost-free call) or +351 214 40 09 10 from abroad (call to the national fixed network), to get travel assistance and a replacement vehicle.
Drive-In Assessment
If you have LeasePlan Insurance, you can use the Drive-In Assessment service in the Lisbon and Oporto region (working days between 08:30 a.m. and 11:30 a.m.). This means that, if you have an accident, your vehicle will be assessed in just a few minutes.
To get an Assessment, please call LeasePlan's Support Line (800 20 42 98 a cost-free call) and make an appointment. On the day of the appointment, go to the collision centre indicated by LeasePlan and the assessment will be completed within about half an hour.
You can also view the list of garages offering Drive-In Assessment on the Oficina Fácil (Easy Garage) platform.
Do you have any other questions? We are here to help!
