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COVID-19 measures

In view of the current COVID-19 outbreak, LeasePlan Portugal has taken the preventive measures recommended by the Portuguese Directorate-General of Health, and has implemented its Contingency Plan to ensure the safety of its employees, customers and partners. Although we are not in the office, LeasePlan remains in operation.

We have been working internally and with our suppliers to ensure that we will continue to provide the best service possible to keep you safe on the road and contribute to limiting the spread of the virus.

We would like to ask for your cooperation to ensure the greatest and best support possible during these difficult times.

As soon as there are new measures or updates on our services, you can find them here.

Vehicle disinfection after intervention

At this stage when vehicles are starting to return to the road after the containment period, it is important that the drivers' return is done safely, ensuring that all interventions will only be concluded with the disinfection of the vehicles.

To ensure compliance with DGS standards, LeasePlan has established an agreement with its preferred network of auto workshops that guarantees customers that their vehicles are disinfected after an intervention (tyre change, maintenance, collision, etc.), at no cost. All appointments must be made through our digital channels: App LeasePlan, oficinafacil.leaseplan.pt or, alternatively, emailing us at servico.cliente@leaseplan.com or contacting LeasePlan through the Customer Support line: 800 20 42 98

Latest information

If there are changes to our services, you can find them here.

Coronavirus Pandemic - Measures for efficient fleet management

The coronavirus turned the world upside down. What can fleet managers do?

LeasePlan has developed a whitepaper on the impact of the Covid-19 pandemic, which includes:

· main advice
· some actions you can take right away
· a positive point of view in the coronavirus crisis.

See whitepaper

Response times

In view of limitations on customer service via telephone, we recommend that our Customers and drivers contact us as much as possible via email: servico.cliente@leaseplan.com

Finally, we would like to ask for your patience and understanding if response times are longer during this period.

> Latest information