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We continue to privilege the mobility of the fleet, giving priority to interventions that immobilize vehicles due to accidents or damage over the repair of aesthetic damage and non-urgent tyre and maintenance interventions. If your vehicle needs this type of maintenance, please contact us using the e-mail servico.cliente@leaseplan.com.

To ensure compliance with DGS standards, LeasePlan has established an agreement with its preferred network of auto workshops that guarantees customers that their vehicles are disinfected after an intervention (tyre change, maintenance, collision, etc.), at no cost. All appointments must be made through our digital channels: App LeasePlan Portugal, oficinafacil.leaseplan.pt or, alternatively, e-mailing us at servico.cliente@leaseplan.com or contacting LeasePlan through the our Customer and Driver Support line: 800 20 42 98.

Our road side assistance continues to operate, if there is a need for a towing request, due to a breakdown or accident, and if there is no possibility of repair on site, LeasePlan informs the Customer that the vehicle will be towed to a Workshop that is in operation or can receive the vehicle safely (presence of someone who can receive the vehicle).

In case of assistance call 800 20 42 98 or +351 214 40 09 10.

Given the circumstances, we ask that you only request a tire change if the tires are flat or worn down to a level that, legally, it's not allowed. Please contact us at servico.cliente@leaseplan.com. See the workshops in operation through the oficina fácil platform.

With the scenario of significant reduction in the services of the Dealerships Network and the closure of many factories in Europe and the rest of the world, for an indefinite period, we are unable, at this stage, to provide vehicle delivery forecasts to our customers.

Given the current context and, although the CarNext.com centers are open, we see limitations in being able to ensure, conveniently, the logistical means for receiving vehicles at the end of the contract. The solution found by LeasePlan to continue to guarantee the mobility of its customers will be to extend the contracts, maintaining the current conditions.

Within the scope of the exceptional and temporary measures to respond to COVID-19, the competent entities extended the term of the mandatory periodic inspection. Thus, vehicles that should be submitted for inspection in the period from March 13, 2020 until June 30, 2020, have the period postponed for 5 months, from the date of registration.

Exceptions are all vehicles for public transport of passengers, school, ambulances and international transport. For these, the service at the Inspection Centers will only happen by appointment.

The scope of coverage (inclusions and exclusions) will work as usual and in accordance with the clause in force.

The validity of some of your company's Galp Frota Corporate cards expired in March/April or will expire in May 2020. In this sense, LeasePlan has been sending card revalidations and will continue to do so in the coming days.

However, if users do not have access to these revalidations, expired cards will remain active until June 30th 2020.<br style="box-sizing: inherit;" />This change will be active automatically, and there is no need for any additional request.

On May 4, the printing of registration certificates was partially resumed, and there is still no provision for full regularization of this situation.<br style="box-sizing: inherit; color: rgb(45, 45, 45); font-family: LeasePlan, Arial, Helvetica, sans-serif; font-size: 16px; font-weight: 600; background-color: rgb(246, 248, 251);" />For this reason, the sending of Registration Certificates to Clients / Drivers remains conditioned. Being that the Authorities are aware of this issue they are not, at this point, collecting administrative offenses due to lack of documentation in the vehicles.