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COVID-19 measures
In view of the current COVID-19 outbreak, LeasePlan Portugal has taken the preventive measures recommended by the Portuguese Directorate-General of Health, and has implemented its Contingency Plan. Although we are working remotely we are fully operational trying to ensure the safety of employees, customers, drivers and partners.
We have been working internally and with our suppliers to ensure that we will continue to provide the best service possible to keep you safe on the road and contribute to limiting the spread of the virus.
FREQUENTLY ASKED QUESTIONS
(updated to January 2021)
To this day, only a small number of workshops have been closed, not compromising the usual services.
In case your vehicle requires an intervention please contact us through App LeasePlan Portugal, oficinafacil.leaseplan.pt or, alternatively, e-mailing us at servico.cliente@leaseplan.com or contacting LeasePlan through the our Customer and Driver Support line: 800 20 42 98.
To ensure compliance with DGS standards, LeasePlan has established an agreement with its preferred network of workshops that ensures that vehicles are disinfected after an intervention (tire changes, maintenance, collision, etc.) at no cost.
All appointments must be made through our digital channels: App LeasePlan Portugal, oficinafacil.leaseplan.pt or, alternatively, e-mailing us at servico.cliente@leaseplan.com or contacting LeasePlan through the our Customer and Driver Support line: 800 20 42 98.
Our road side assistance continues to operate, if there is a need for a towing request, due to a breakdown or accident, and if there is no possibility of repair on site, LeasePlan informs the Customer that the vehicle will be towed to a Workshop that is in operation or can receive the vehicle safely (presence of someone who can receive the vehicle).
In case of assistance contact us through App LeasePlan Portugal, or alternatively, contacting LeasePlan through the our Customer and Driver Support line: 800 20 42 98.
Given the circumstances, we ask that you only request a tire change if the tires or worn down to a level that it's not allowed.
Check the workshops in operation through the oficina fácil platform, App LeasePlan Portugal, or alternatively, e-mailing us at servico.cliente@leaseplan.com or contacting LeasePlan through the our Customer and Driver Support line: 800 20 42 98.
Despite the closure of automotive commerce activities, as it was not considered essential to the regular economic/social functioning of the country, the deliveries of new vehicles have been, until now, assured. Even so, due to the reduced capacity of some concessions there may be a need to reschedule delivery dates. At this time, there is no record of closing factories or significant production reductions that generally compromise the supply of new vehicles.
Given the current context and although the logistical part of CarNext centers are open, we foresee limitations in ensuring, conveniently, the logistical means for the receipt of the vehicles at the end of the contract.
Vehicle Technical Inspection centers are in operation, but only by appointment. For this purpose, the contacts of the inspection centers can be found at the following e-mail address
The scope of coverage (inclusions and exclusions) will work as usual and in accordance with the clause in force.
Coronavirus Pandemic - Measures for efficient fleet management
The coronavirus turned the world upside down. What can fleet managers do?
LeasePlan has developed a whitepaper on the impact of the Covid-19 pandemic, which includes:
· main advice · some actions you can take right away · a positive point of view in the coronavirus crisis.
Contact LeasePlan
We remind you that App LeasePlan Portugal is at your disposal to provide direct connection to our assistance services, 24 hours a day, 7 days a week, in case of accident, glass breakage or road side assistance.
In alternative, contact us by e-mail servico.cliente@leaseplan.com or contacting LeasePlan through the our Customer and Driver Support line: 800 20 42 98.