Frequently asked questions

We would like to keep you on the move. Anytime. Anywhere.

Your most common questions. Our answers. In one place.

Please select a topic
Questions

Arrow downWhen do I get my fuel card?

As soon as we know your new car's registration plate, we will order your fuel card, which will be automatically sent to you. Your PIN will be sent in a seperate letter for security reasons.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downWhere can I refuel with my fuel card?

Where you can refuel depends on the type of fuel card you have and the agreement made with LeasePlan. If you're not sure you can check with your fleet manager or in your contract.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downHow does my fuel card work?

Your fuel card is linked to your car and can't be used for other cars. You can pay at the petrol station with your fuel card, using your 4 digit pin.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downI have forgotten my pin code. What should I do?

In case you forget your pin code request a new one by calling our Support Line 800 20 42 98 in Portugal or +351 214 40 09 10 abroad. Or simply send an e-mail to servico.cliente@leaseplan.com.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Arrow downI have lost my fuel card. What should I do?

You can request a new fuel card by calling our Support Line 800 20 42 98 in Portugal or +351 214 40 09 10 abroad. Or simply send an e-mail to servico.cliente@leaseplan.com.

Your current card is automatically blocked when you request a new one.

Did this answer your question?
ThumbsUp
Happy to help!
ThumbsDown
Please feel free to contact us for help

Can't find what you're looking for? Contact us!

Leaseplan cell phone icon

Customer service

Call 800 20 42 98 in Portugal or +351 214 40 09 10 from abroad. Available 24 hours a day, 7 days a week.

Call now