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Frequently asked questions
The deductible is a percentage of the sum insured.
When an incident is reported due to an act of vandalism or natural phenomenon, the process is treated in the same way as an incident involving shock, collision or overturning. Usually the procedure is started, the loss adjustment is booked and the repair order given. If the third party liable for the damage to the car is not identified, the customer shall be regarded as the liable party.
If the car is immobilised or if a fault warning light is activated and the car's instruction manual advises immobilisation;
Contact the LeasePlan Driver Support Line on 800 20 42 98 (cost-free call) in Portugal, or +351 21 370 31 23 (national fixed-line network cost call) abroad, for road assistance and replacement vehicle, if hired.