Accidents and damage

If you’re involved in an accident or breakdown, your safety is our top priority. Use the information below to get the help you need, fast.

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For accidents and breakdowns call 0800 LEASEPLAN (0800 532 737)

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Accidents

Accidents can happen, no matter how careful you are. But if anything goes wrong, help is just a phone call away. Below you'll find important instructions and information in case you are involved in an accident.

Immediately after an accident - **Stop** However minor you think the incident is, you must stop. Failure to do so is an offence. - **Turn off engine** Switch off your engine - **Turn on hazard warning lights** Turn on your hazard warning lights to warn other drivers and road users. Remain at the scene until the emergency services arrive - DO NOT move injured people unless instructed to do so by the emergency services. - If it is safe for them to do so, uninjured people should move away from the immediate area of the accident and find a safe location to stand. - DO NOT remove a motorcyclist's helmet. - DO NOT smoke or allow others to do so. - DO NOT accept blame for an incident as it may not be obvious who was responsible or what the extent of liability is. - DO NOT accept any offers or cash alternatives to avoid insurance claims. Accidents not involving another vehicle - **Send us an email with the following details:** Your licence plate number; date, time and location of accident; and short description of what happened. - **Report the accident using My LeasePlan** Call us on 0800 LEASEPLAN (0800 532 737) or user the LeasePlan app. Break-ins and theft For theft or damage due to a break-in, first file a report with the police. Next, alert LeasePlan If you're not insured with LeasePlan, please inform your insurance company as wellGeneral damage Have damage that doesn’t need immediate attention? - Always report damage to LeasePlan, by phone on 0800 LEASEPLAN (0800 532 737). - Then find a local service centre and schedule repairs.

Accidents and damage FAQs

What should I do if I have an accident?
What should I do if my vehicle breaks down?

Get the answers to these questions and more on our FAQs page

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