Incident management

Incidents don't slow you down when you're always connected

Managing fleet-related incidents can be extremely frustrating and time-consuming for you and your drivers. Make it easier by letting LeasePlan handle the details. We take care of everything - from collecting vital information of the incident, to recovering your losses and getting drivers back on the road, safely and efficiently.

We have your back, so you can get back on the road

Access to the best-in-class network repair shops

Seamless data integration and an improved driver experience

Incident prevention when combined with our safety and telematics programs

Single point of contact provides expert guidance

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Shift your business into a higher gear when you make LeasePlan your single source for fleet management support.

Experience the power of a single point of contact for all your fleet management needs, a single dashboard to view every detail of your business, and the efficiencies and cost savings created by a connected fleet.

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What you get when you enroll

24/7 Accident reporting via our customer contact center
A rental vehicle during repairs, so your drivers stay productive
Trusted network of certified collision repair facilities
Detailed accident reports, vehicle images and repair status available online
Emergency roadside service available every day, all day, year-round
Salvage experts manage the disposal process for total loss vehicles
Subrogation specialists carefully review accidents and recover what's yours

LeasePlan's incident management program helps fleet managers to dramatically lower incident costs by providing your drivers with the tools to report incidents quickly and easily, as well as fully-managed support to ensure swift repairs and recoveries.

How this makes your job easier

Relieve yourself from the administrative burden of an accident
Drivers can reach personal assistance whenever and wherever they need it
Easily and efficiently approve repairs online or on-the-go with the mobile app
Vehicle repairs - of the highest quality, for a fair price - are guaranteed for the life of the lease
Rest assured that we spend your money as carefully as if it were ours

Want to read more about incident management and our other services?

Visit our blog and resource center to learn even more about the services we can offer.

Incident Management Industry Trends Whitepaper

How COVID-19 has disrupted incident management and what you need to know.

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