Incident Management Industry Trends

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How COVID-19 has disrupted incident management and what you need to know.

Several factors drove the unprecedented disruption in the automotive industry in 2020, including a reduction in miles driven. This was mostly due to lockdowns, stay-at-home orders, a nervousness around travelling, and reduction in sales and service calls for most industries. What’s more, when employees work from home, there’s a natural erosion of driving skills that occurs, which can increase risk on the road. As a result, companies have had to invest in refresher online safety courses.

All of these factors, and more, have resulted in significant disruptions in how fleets approach incident management in a post-pandemic world. This guide will dive into those trends and give you an idea of what to expect in the coming months and years.

Here's what to expect from this whitepaper

    Why 2020 saw massive industry disruption

    Auto accidents and claim counts went down in 2020 by 21% compared to 2019, while non-comprehensive losses were down 26%. The biggest decline was in Q2 when the first lockdowns and restrictions were implemented.

    Short-term incident management trends

    There are a number of factors coming into play that are impacting not only the manufacturing of new vehicles, but also the repair of used vehicles: microchip shortage, supply-demand imbalances, parts prices.

    The shifting landscape of incident management

    In addition to the short-term trends, there are a number of mid- or long-term trends that are on the verge of transforming the incident management landscape: evolution of vehicle technology, driver monitoring systems, electric vehicles.

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