Incident Management Industry Trends
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How COVID-19 has disrupted incident management and what you need to know.
Several factors drove the unprecedented disruption in the automotive industry in 2020, including a reduction in miles driven. This was mostly due to lockdowns, stay-at-home orders, a nervousness around travelling, and reduction in sales and service calls for most industries. What’s more, when employees work from home, there’s a natural erosion of driving skills that occurs, which can increase risk on the road. As a result, companies have had to invest in refresher online safety courses.
All of these factors, and more, have resulted in significant disruptions in how fleets approach incident management in a post-pandemic world. This guide will dive into those trends and give you an idea of what to expect in the coming months and years.
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Auto accidents and claim counts went down in 2020 by 21% compared to 2019, while non-comprehensive losses were down 26%. The biggest decline was in Q2 when the first lockdowns and restrictions were implemented.
There are a number of factors coming into play that are impacting not only the manufacturing of new vehicles, but also the repair of used vehicles: microchip shortage, supply-demand imbalances, parts prices.
In addition to the short-term trends, there are a number of mid- or long-term trends that are on the verge of transforming the incident management landscape: evolution of vehicle technology, driver monitoring systems, electric vehicles.