Several factors drove the unprecedented disruption in the automotive industry in 2020, including a reduction in miles driven. This was mostly due to lockdowns, stay-at-home orders, a nervousness around travelling, and reduction in sales and service calls for most industries. What’s more, when employees work from home, there’s a natural erosion of driving skills that occurs, which can increase risk on the road. As a result, companies have had to invest in refresher online safety courses.

All of these factors, and more, have resulted in significant disruptions in how fleets approach incident management in a post-pandemic world. This guide will dive into those trends and give you an idea of what to expect in the coming months and years.