CF_article_background

2022 Q2 Updates

3 min to readCustomer First
Check out how we're keeping you at the heart of everything we do.
Share this

We're improving our L&T processes!

L&T Communications - paper to digital!

Next month, LeasePlan is implementing exciting technical improvements to our L&T process in an effort to increase on-time Renewals.  

These improvements include new intelligent communications that allow us to: 

  • send drivers timely updates based on state requirements and deadlines  
  • better track engagement to ensure we reach drivers 
  • follow up on delays quickly and efficiently  
  • increase the likelihood that Renewals are completed on time 
  • going forward, drivers will now receive all important L&T information digitally via email instead of via mail.  

To ensure we can successfully communicate time- sensitive reminders to your drivers, please review and update all driver email addresses in ePlan. Keep in mind that these email addresses must be tied to a single driver and cannot be tied to a group mailbox.

Log in to ePlan

L&T Renewals - even in the shop!

Last month, we integrated a new L&T process improvement that allows us to proceed with the Renewal requests when a vehicle is within 90 days of expiration while in the shop.  

This is a huge time saver for drivers. In the first month of having this improvement in place, we were able to successfully move 439 vehicles through this process! That means:   

  • 439 drivers did not have to email or mail in their requested state inspections  
  • 439 vehicles that did not require a 2nd or 3rd letter or email to be sent out reminding drivers to have inspections done   
  • 439 vehicles with on-time Renewals even while they were in the shop

We look forward to bringing you more enhancements throughout 2022!

Access our new ePlan feature: Toll Management

If you are enrolled in Toll Management services, you can use the new Toll Management Tab to create a Driver Authorization Letter, or access details like enrollment date, transponder details, tracking number, and more!

Download the tip sheet

Accident Management & Repair trends for Q2

Are you aware of the Accident Management and Repair trends that may impact your fleet? We’re breaking down some of the need-to-know areas and what you can expect to see in Q2 of this year.

Accident Management Trends

  • Claim volumes are returning to pre-pandemic numbers
  • In 2021, claim volumes increased by 10% after decreasing 20% in 2020
  • Average collision repair costs increased by approximately 8% YOY in 2021, which was the largest YOY increase in 10+ years
  • As remote work options continue, roads are less congested and people are traveling at higher rates of speed, creating more severe losses
  • New vehicle shortages continue, causing more vehicle repairs

Repair Costs and Trends

  • Prices of parts have increased by 8% as raw materials and shipping costs have increased along with higher labor for manufacturing
  • As safety systems in vehicles become more advanced, more parts, labor hours, recalibration costs, and charges are involved
  • In Q4 2021, the average national scheduling time at shops was 3.4 weeks compared to 1.7 weeks in Q4 pre-pandemic
  • Securing collision repair parts is taking on average approximately 15-30 days longer than pre-pandemic
  • Technician shortage is an ongoing issue in the industry that has only increased during the pandemic
  • EV repairs remain a small percentage – 0.6% of written estimates in 2021
Download PDF

Considering going electric?

LeasePlan's product team took an EV road trip to NAFA

  • Kris Bush, John Ciarlone and James Brand kicked off their EV road trip to NAFA Fleet Management Association Institute & Expo 2022. Kris took his Ford Mustang Mach-E, while John and James rode in the LeasePlan outfitted Tesla Model 3. Follow their journey in these 3 videos!
  • First leg of the trip: Kris, John and James set out on the road to NAFA Fleet Management Association I&E 2022 in Cincinnati, Ohio from the LeasePlan USA HQ in Alpharetta, Georgia in high spirits. Both the Mustang Mach-E and Model 3 were indicating plenty of range to the first charging point. Watch the video
  • Second leg of the trip: John and James made it to the first charging point with 18% battery remaining, better than the projected 10% at the beginning of the trip! This is a great example of how the type and style of driving in an electric vehicle can affect your range - nice and easy on the gas pedal! This also has a knock-on positive effect on your OneScore! Watch the video
  • Last leg of the trip: A successful trip! Despite some challenges finding accessible charging stations for the Mustang Mach-E, both vehicles made it to the overnight stop with plenty of time to spare. Watch the video
Published at April 2, 2022
Was this article helpful?
ThumbsUp

Yes

ThumbsDown

No

April 2, 2022
Share this